Optimum

Internet Service Providers
Hours: Optimum offers internet and cable services with a focus on helpful customer support and professional technicians. Customers appreciate the helpful and knowledgeable customer representatives, especially those who offer plans to bundle phone and internet, helping them save money. Tech visits are often prompt and friendly, with technicians like Andrew and Adam providing quick, efficient service and explaining issues clearly. Many customers commend the technicians for their respectful attitude and willingness to go the extra mile, such as fixing problems quickly or arriving early. Ramiro, a quality control lead, is praised for his thorough follow-up and ability to resolve issues left from previous installations, turning a disappointing experience into a positive one. However, some customers have experienced ongoing problems with frequent outages, particularly during rain, and have found the process of canceling cable or switching services to be complicated and frustrating, especially when dealing with outsourced support. Overall, while service quality varies and technical issues can be persistent, Optimum’s customer support and technicians are often seen as helpful, friendly, and committed to resolving problems.

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1. Midland, Texas