First Financial Bank has been serving customers for over 130 years, offering a blend of big bank benefits and local community involvement. With 78 locations across Texas, it provides convenient banking options with a personal touch. Customers appreciate the professional, kind, and responsive service, especially from the fraud department, which effectively prevents fraud. However, some have experienced issues with ATMs malfunctioning and a fee for checks drawn without an account. Overall, many customers express satisfaction with the staff and service, particularly praising the drive-thru customer service and cash clerks at their local branches.