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December 2025 by Wendy Orozco
My buying power experience is always the best here. My salesman PETE LOPEZ was awesome came all the way from Chevy to cater to what I wanted. Totally recommend them. Business buying experience was the best.
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December 2025 by janet grimaldo
We've purchased 2 vehicles from Alex Villareal and he has been nothing short of amazing. He really made us feel comfortable and answered all of our questions. Very happy with my brand new CT4 that we got right off the show room. We are clients for life!
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November 2025 by raul delgado
I brought my Escalade in after the alternator burned up and damaged a battery that was only a few months old. During the visit, the dealership also performed the engine recall, but there was no sticker placed on the oil cap or any insert added to the manual indicating the oil-weight change that is required after the recall.
I was charged for a new battery, and when I got home, the vehicle immediately showed a low-oil warning on the dash. After checking, the oil level itself was fine, but I discovered the oil sensor had been left disconnected during the service.
I called the dealership right away, and since the vehicle had already been towed back to them, I expected a quick response. Instead, I was placed on indefinite hold with no update or communication.
This experience has been extremely frustrating and reflects very poor attention to detail and customer service.
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November 2025 by Tess Martinez, Real Estate Sales Agent
Everyone was very friendly and courteous. Got the job done and cleaned my car. Thank you!
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November 2025 by Cesar Guerrero
Alex was awesome and very helpful. I highly recommend this place for a purchase!!
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November 2025 by notwjmz
I had the worst experience at Bert Ogden Cadillac. At first, the staff I worked with were helpful, but things quickly went downhill. My original salesperson, Cesar, stopped answering my calls and texts after some issues came up. Later, Ellias reached out and assured me that everything had been taken care of. Even though I was hesitant to return, he promised that all I needed to do was come in, sign the papers, and drive home my dream car.
When I arrived, I was handed off to a new salesperson who told me there was no deal and tried to sell me a completely different vehicle I didn’t want. I asked to speak with a manager to file a complaint about being misled, and to my disappointment, I witnessed both the manager and the salesperson laughing at me as I tried to express my concerns.
This was an incredibly unprofessional and humiliating experience. As a disabled veteran, I already face challenges just getting around, and to be treated this way was deeply discouraging. I expected honesty, respect, and transparency from a Cadillac dealership—but unfortunately, that was not the case here. I truly hope this is not the only option in the Valley for purchasing a Cadillac, because no customer deserves to be treated this way.
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November 2025 by Daniel Mendoza
Perfect 10
No comment
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October 2025 by Daniel Alonso
Gio was my salesmen he is good and Professional , the reason for my bad review is due to the fact that I was scheduled to go sign and the moment I showed up they had sold the vehicle to someone else or maybe they were going to make more money off the other deal who knows , bad communication between the managers and also they try to up sale on top of the MSRP, other dealerships don’t do this , look elsewhere if you can.
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October 2025 by Fluid on The Go
I recently purchased my CTS5 and couldn’t be happier with the entire experience! From start to finish, Norman made the process smooth, stress-free, and enjoyable. He was upfront about pricing, took the time to answer all my questions, and went above and beyond to make sure I got exactly what I was looking for. No pressure, no dealership hassle—just honest help and great communication. I truly appreciate his professionalism and attention to detail. Highly recommend working with Norman if you want a seamless car-buying experience!
Definitely might go to car sales guy looking for a good sales rep that doesn’t hack with you look no further he is your guyP
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October 2025 by Jose G. Cantu
Took my car in for service ,drove 100 miles to get there because it was the first service,got there before opening, third in line ,got skipped several cars then having to listen clerk talk criticizing about a customer,after 3 hrs I was good to go ,sorry but but with out a smile,last time I go there...
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September 2025 by Maricelda Molina
I was very pleased with my car salesman Jorge Alan Garza. He was incredibly helpful, patient, and understanding during my process of trading in my car for a new one. Great work ethics and a people person. Communication was on point and the process overall was smooth.
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September 2024 by Victor Villarreal
Recently purchased a used 2015 Escalade. Overall buying experience was not great but wasn’t horrible. The dealership seemed to care about the customer put new tires, windshield due to crack in it, and an oil change before delivered to me about a week later. While this year does not come with projection (apple carplay) this one had it. Salesman pointed it out on the test drive. Upon receiving the vehicle “magically” it no longer had it and the gps no longer worked. Also newly installed windshield was delivered with a chip. Was told by the salesman to file a claim on it since I paid for the warranty. Informed the salesman about the radio and my suspicions but ended up going nowhere. Be cautious making a purchase here especially used there seems to be some bad actors working for that establishment.
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September 2024 by Zulma Romero
I had a fantastic experience buying my new car. Frank Figueroa worked very hard to meet my husband's and my requests. I highly appreciate his professionalism and quick responses to our messages and calls. Norman Garza was equally helpful and his enthusiastic personality made the setup of the Cadillac app, OnStar call, and signing electronic documents go by quickly and pleasantly. Great customer service guys!
P.S. They have a delicious cappuccino, as well.
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August 2024 by Martha Medina
I can honestly say the experience I had at bert ogden cadi was the best. My sale man Norman Garza and the manager Marco
did everything in their power to get me the best deal. I honestly recommend them whenever you are ready to purchase your new cadi
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August 2024 by Alexander Bejarano
Clean dealership with friendly staff, especially sales rep Norman, which he gladly and quickly helped me out with my on star.
