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April 2024 by Samuel Jones
Good service
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March 2024 by Larry Shoemaker
Great experience with BOA for 45 years
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March 2024 by Hai Pham
Went there for cash withdrawal and notary. Both services were good and fast.
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March 2024 by James drake
Not professional , they literally refused us to open a bank account ,
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February 2024 by Jefferli R
Almost 7 years I have an account in this bank but always had a problem with sending money, getting cashier check, bad customer service , lack of experience.
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February 2024 by Daniel Keierleber
I needed to open checking account for my son and came into the Murphy, TX branch at the end of the day right before closing. Manager, Marriah Brown-Logan greeted us and took care of us without hesitation. She was friendly, professional and patient as we setup his account and installed the app on his phone as well.Marriah is truly an asset to BoA and the Murphy branch especially given the ever increasing loss of personal touch in retail banking.Thank you Marriah!
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December 2023 by Gary Zemanski
Murphy branch wouldnt even let us DEPOSIT wrapped coins.
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October 2023 by Aaron Yarbough
Not enough ppl serving customers. Bank of America customer service is severely lacking.
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August 2023 by Rajo Riad
One of the worst Bank of America I been to.I had check need to cash it and deposit it.That’s what I asked for she said yes it’s been cashed and deposited when I left and logged into my bank account to check found she only deposited I went back to the bank and asked her if she cashed it she said oh sorry I deposited only my fault but don’t worry I can fix it I waited 2 minutes than she asked her manger and she said no we can’t do anything since you deposited it.She told me I’m sorry I can’t do anything since I deposited.I told her I took 30 minutes off from my work to cash and deposit the check and now because you did it wrong i have to wait two days and also I could deposit it only throw my app very disappointed
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July 2023 by Ziyad Joseph
Worst branch ever, All employees lack experience and are not organized. You need to spend a long time waiting to solve a problem that may takes ten minutes. If you have to go to this branch, you may need a meal and a mattress to spend your day there waiting to get you issue solved.
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July 2023 by Khaled S
Every time you visit this bank there is only one teller inside, drive through is always closed and there is always a long line with a wait of 20 minutes or more. Just imagine that a bank this size, worth Trillions, only care for their own interest and their stockholders, but not its customers. This Bank is on a very busy area with the next BOA miles away. Chase is a lot better in customer service honestly.
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June 2023 by Zewdu Bekele
The most unprofessional and no customer service experience in Murphy branch. Enough staff but no coordination and waiting for hour to get consultants it’s unfair
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May 2023 by Luz Barletta
Worst customer service..Not satisfied with the treatment they gave me I was inside at 5:00. And they told me we are close and I told her come on is 5:01 now. She said. Everything is shut, I responded at 5:01!!! She said yes. And there were still customers inside. They couldn’t take one last customer?. That was rushed of work stuck in the traffic. I can’t believe that this type of people are call customer service. I’m so disappointed of Bank of America who have this type of people working there.
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April 2023 by gigi bear
personal information was blurted out by the teller. it was awful. no music, just voices. the wait is tremendous. the bank looks like the old western days + is dimly lit and badly designed. no privacy. feels terrible to be there. please rethink our branch BOA.
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February 2023 by Wr Mi
Worst bank, lousy customer service, very unprofessional. They close the bank earlier than business hours, always short staffed, always a wait. Very inconsistent policies. A true joke. Billy bobs bank is more professional.
