CVS provides a range of services, including COVID-19 testing for eligible individuals, with lab and rapid testing available at select locations. Customer experiences vary, with some praising the helpfulness and patience of staff members like Neil, Lauren, and Elizabeth, who enhance the shopping experience. Many reviews highlight the exceptional care at the Nacogdoches CVS location compared to others. While there are instances of inconsistent customer service, most visitors appreciate the kind and calm demeanor of staff, making their visits more enjoyable. Overall, CVS is recognized for its commitment to customer satisfaction and quality service.
As a regular customer, I have been very pleased with the service in the general store. I would particularly like to recognize Manager Steve Story and the Operation Managers Darian, Theresa, and Judi for their friendliness, store knowledge, and helpfulness.
January 2024
This place is terrible. They have messed up prescriptions numerous times. They always have staffing problems and someone complaining when in the store. I called the corporate office complaining and nothing has changed. Moved to Wal Mart and they are great.
January 2024
I called CVS pharmacy, to clarify a medication. Spoke to Jennifer from pharmacy center about my script. She answered my phone call in a rudely matter. Tried to speak to her about a script I needed completed, she was rude through the whole process, asked to speak to someone else. There is no need to get feisty over a phone... read full comment
