Firestone Complete Auto Care in Nacogdoches, TX, has been serving the community since 1926, providing a wide range of vehicle services from maintenance to tire sales and repairs. Customers appreciate the professionalism and courtesy of the staff, particularly the manager, who is known for clearly explaining vehicle needs and ensuring a smooth service experience. Many reviews highlight the friendly and helpful nature of the technicians, making visits pleasant and efficient. While some customers have encountered minor issues, such as confusion about specials or discounts, the overall sentiment is positive. The shop is recognized for its quick service, especially in urgent situations, like flat tire replacements. One customer praised the staff for their willingness to stay late to assist with a tire emergency during a road trip. Another noted the welcoming atmosphere and thorough service after a flat tire, expressing eagerness to return for future tire needs. Overall, Firestone Complete Auto Care is recommended for its reliable and affordable auto services, making it a trusted choice for vehicle maintenance in the area. Appointments are suggested to minimize wait times, ensuring customers receive prompt attention.
Michael has great customer service. He didn’t give up until he located the product
June 2024
I’ve tried using services from this facility in the past and was not happy with previous experiences. However, this time, I was very pleased with the service I received. The rep that helped me, Tyler was very polite, knowledgeable and helpful throughout my experience and I will be a return customer now. Thanks.
June 2024
I was very confused about the counter sales man lack of knowledge about the specials they were running. He also said he couldn't give me a veterans discount because I was already using specials. I wasn't sure if that was true. All in all, the tires were changed and the oil is full.
