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December 2023 by Briana S.
Typically never had a problem with their customer service or making an appointment over the phone but my last two appointments were over the course of the last 3 months have gone way down hill. First it started with getting new tires, as I'm making my appointment he says they would have to order the set I said no problem I can make it a few days out. Come appointment time I go to drop my car off and they inform me they had no tires for my car and the man misquoted me also. So I brush it off and let them do their work. Now the most recent appointment I had my check engine light flashing and called while it was flashing to see if I could get the code read, was told they're closing soon and can't so I made an appointment for the soonest available. Come that appointment day they look at me like I'm crazy saying I don't have an appointment and try to send me away and ignore me. After saying what happened they still didn't believe me but took the car anyways. Called hours later saying it needed a grocery list of parts trying to pressure me to spend well over 1000. Will never be back there again. I hope they fix whatever problems they are having
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November 2023 by Jay Johnson
I never thought I would leave a five star review for any dealership. I just purchased a vehicle from Tipton and literally had the most pleasant experience I could’ve had buying a vehicle. There was no pressure and no games at all. In fact, I felt as if all of the Team members I worked with were rooting me on when I bought this vehicle. Alex was great to work with and i highly recommend checking them out for your next vehicle.
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October 2023 by Mary Gingerich
Recently, Tipton Ford helped this stranded traveler (me) when I was passing thru Nacogdoches from Arkansas. A local person who had stopped to help told me about Tipton and recommended them as top notch. The customer service was excellent and they quickly had me on my way again. Thank you, thank you!!
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September 2023 by Danny Berry
Had a truck repaired. Jeremy, the service manager was very professional and informative throughout the repairs. I would definitely recommend Jeremy and his crew to anyone who needed repairs.
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September 2023 by Richard Cosentino
Alana and them team at Tipton are awesome. I have had Navigators since 1999 . Alana and Team Tipton are by far THE best service Department I've ever dealt with .
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September 2023 by Trish Jameson
Very professional and courteous. I had to have major warranty work performed. They assessed the problem and gave me a time to come back for the work. Parts had to be ordered to make the repair. Took my vehicle back on the scheduled date. They got me right in and made the repair. I was concerned about rattling once completed. The issues were repaired and all is silent. Happy camper here.
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September 2023 by John Hiney
The easiest purchase I’ve ever made. Alex contacted me immediately with information I requested. A 23’ King Ranch Superduty became available after the original customer refused it. I told Alex I wanted it. They delivered it the next day. They had my credit card for the deposit but didn’t process it. It was an old fashioned handshake deal. I handed the delivery guy the check when he showed up. Well run organization. Very rare.
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September 2023 by C Michael Allen
8am service appointment, arrived a few minutes early and was out by 9am. Nice customer area, with drinks and snacks. I've used Tipton Ford for service on my 2019 F150 since purchased. I would highly recommend them.
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July 2023 by Ice C
Everyone is so polite. My sales person was Alfredo Torres. He is bilingual and can help new buyers that do not speak English. I was impressed with his customer service skills, really went above and beyond for us.
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June 2023 by Alvin Miller
Let's see how to start this story. I was dealing with salesman the interaction and conversation with him was good no complaints there. But let's get the meat and potatoes i have 2022 Chevy Camaro RS Red line edition with 14,000 miles just in it's second oil change. Went to their website and typed in the type of car i'm trading in the value popped up 42,000 and up immediately i got a phone call on 06/12/23 told them i can be in wednesday to look at a 2023 ford mustang premium ecoboost.I had already done the research on my car the KBB of the car it was showing in the shape in condition of car which emmaculent around 33,000 they came out in offered me a trade in 27,500. i looked at them crazy my salesman said whats wrong and i said you guys are trying to low ball me the kbb is much higher. My salesman told me they don't really go by the KBB and then proceeds to bring me a trade in paper of the kbb with price. I looked confused until i read the paperwork. They had my car listed in fair condition one step above poor. I asked why is my car listed in fair when it is clearly above that. The salesman said we list all trades in no matter what in Fair condition. I told him that is ripping people off giving the low dollar for their trade when its clearly worth more. I told him my car is at least very good condition one step under excellent and it says the value is 31 to 32 thousand. that is not fair customers
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May 2023 by Anna Roberson
The customer service is great. They are friendly and professional. I live over 20 miles away but I make the drive there to get my oil changed. They always wash my car after the oil change and they really give it a good cleaning.
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May 2023 by Thomas Collins
I made an appointment ahead of time and the service department finished the work in a reasonable amount of time without making me wait in line. The rep who handled my case was cordial and knowledgable. She also provided me with an estimate of other items that could be done plus she found a recall on my vehicle which was also taken care of at no expense to me even though the vehicle was not bought at Tipton ford and had over 100,000 miles.
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May 2023 by Shirley Thomas
Friendly people that is quick to respond to the customers as soon as they pull up on the lot. Very clean restrooms and waiting area. Snacks and drinks for the kids as well as the kids at heart.
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April 2023 by TODD RICKS
Ray was amazing and got us what we needed quickly. Was very professional and took the time to show me around the dealership. Huntington ISD looks forward to working with you again in the future
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March 2023 by Texas Joe
Tipton does a very good job. Ford has always been good to us. I recommend using them
