The UPS Store in New Braunfels offers expert packing, shipping, printing, and mailbox services. Customers frequently praise the excellent customer service, noting it is refreshing and rare. Staff members are described as going above and beyond, providing patient, friendly, and helpful assistance even right before closing time. Many rely on this location for Amazon returns and as their go-to for shipping packages, whether local or out of state. The store is recognized for its kind and helpful team, with specific appreciation for handling last-minute projects with patience. Customers express they couldn't manage certain tasks without the help and state they will use this store for all future shipping and project needs.
If I could give 10 stars instead I would, Leandra is so helpful with my Temu returns every time I go in, she is definitely one of y’all’s best employees! I love this store.
August 2025
Friendly staff, worked quickly and efficiently. They got me in and out in no time.
June 2025
Excellent customer service is so rare these days that when I find it, it’s refreshing. Logan went out of his way to help me with my Amazon return. Well done!
