ValMark Chevrolet Parts is a dealership known for its friendly and caring staff, providing a positive experience for customers. Customers appreciate the exceptional customer service from employees like Don, Chris, Kendra, and Dave, who go out of their way to help. For example, in one story, a customer faced an overheating issue with her Dodge Journey. Kendra from the service team quickly responded, bringing a service employee to assist, and the car was repaired in less than two hours. The dealership also made efforts to create a welcoming environment by offering popcorn for children, making the experience more comfortable. Customers have shared that the staff is friendly and hospitable, often making efforts to turn a stressful situation into a positive memory. ValMark Chevrolet Parts is also reliable for parts, with staff willing to hold items for customers waiting to pick them up. However, there are occasional delays and lack of proactive communication, as seen with the delay of a vehicle ordered as "In Transit." Customers had to ask for updates, and sometimes the process was not handled efficiently. Service is generally praised, especially for quick and accommodating appointments. For instance, a customer who needed a recall service was impressed with how Dave and Effrain managed her late appointment and provided a safe shuttle ride. Overall, ValMark Chevrolet Parts is recognized for its helpful staff, good service, and efforts to make customers feel valued, despite some areas where communication could improve.
We are repeat customers of Don and Chris over at Valmark Chevrolet. We bought our four car from them this last week . Great customer service and friendLu staff in all departments.
April 2023
Needed a part right away! They had it & were willing to hold it for me. Only negative… I stood almost 5 minutes at the counter less than 3 feet from a guy & it wasn’t until someone else saw me & asked if I’d been helped until the guy jumped up to help me.
August 2021
3.5 stars tells you everything you need to know about this failing antiquated dealership. Go on over and speak to their sales people , hint you have an open position and they will be handing you contact information like it's free.
