Frost Bank is a Texas-based bank that provides a personal banking experience, contrasting with the impersonal service of large national or online-only banks. Customers find the in-branch staff to be extraordinarily helpful, friendly, and willing to go far and beyond to assist. They take time to get to know clients and their specific needs, creating a sense of genuine connection. The service is described as quick and efficient for tasks like opening accounts and handling transactions such as cashing savings bonds, with funds often available immediately. While the tellers and bankers inside the branch are consistently praised for being helpful and nice, the online chat and customer service call center receives significant criticism. Customers report that these remote services are unhelpful, often directing people to visit a branch in person instead of resolving issues. This can be inconvenient for those without time to go to a physical location. Additionally, some note that accessing a banker can be difficult as appointments are not always available, operating on a first-come, first-serve basis. This can be particularly challenging for working professionals or those with tight schedules, with a suggestion for the bank to add more appointment options or Saturday staffing. Despite these service channel drawbacks, many customers are so impressed by the personal in-branch care that they consider Frost Bank their "forever bank."
Updated my pin, always a helpful bunch. NO! I do not want the app.
January 2026
This is by far the best Frost location I have been to. Extremely helpful staff. Less like staff at all. More like family and friends An overall pleasant experience.
September 2025
Came here to send a wire. So professional, so throrough, and such a comfortable/well designed bank.
