“This branch is filled with the most amazing responsive fair and professional men and women. They are very thoughtful and thorough. I could not have felt more welcomed.”
“Update 08/23/2024: Since my earlier post, I've also worked with Jennifer at this location several times and have had a fantastic experience. Jennifer has been very friendly and knowledgeable every time and has made several of my banking needs extremely quick and simple. As mentioned before, I highly recommend this EECU to anyone in the area for their banking needs!
I stopped in around 11am on a Saturday morning and Kim quickly greeted me and helped me to complete my banking request in just a few minutes. I absolutely love this EECU branch, so I wanted to stop and share a review. The bank is bright and clean, but more importantly, the staff here are always friendly, very knowledgeable, and happy to help. Thomas and Kim always go the extra mile to help me easily complete my banking needs with all tasks, whether simple or tough. I’m so grateful that they’re always ready to assist. I highly recommend this branch to anyone in the area!”
“I had a great experience today thanks to my bank teller Yoshira Gallegos. They were friendly, professional, and took the time to answer all of my questions without making me feel rushed. The entire transaction was quick and easy, and their positive attitude made a real difference. It’s refreshing to receive such excellent customer service. Thank you for making my visit such a pleasant experience!”
“Can't believe I haven't put a review up for these guys yet! We've been at Frost Bank for over 20 years now for business, personal checking, and savings. Can't say enough about everybody over there. Jacob and Alla at the front, Melinda behind the scenes, and everyone else! I tend to do deposits at the lobby desk just to chat a little bit, call me old fashioned even though I'm still a young buck (55??). My wife and I have tried several banks pre Frost and none of them can hold a candle! Do yourself a favor and do your banking at Frost Bank! A Texas bank out of Austin! Yippee Ki-yay!”
“Legend Bank in North Richland Hills truly goes above and beyond expectations. From the moment you walk in, you’re welcomed by a professional, friendly, and knowledgeable team who genuinely care about their customers. The staff takes the time to listen, explain options clearly, and provide solutions tailored to your needs.
Their service is efficient, trustworthy, and consistently excellent—whether it’s everyday banking, loans, or financial guidance. The branch is well-organized, and every interaction reflects integrity and customer-first values.
If a 7-star rating were possible, Legend Bank – North Richland Hills would absolutely deserve it. Highly recommended for anyone looking for exceptional banking service and long-term relationships. ?”
“This is by far the best Frost location I have been to. Extremely helpful staff. Less like staff at all. More like family and friends An overall pleasant experience.”
“Luis Ortiz was beyond exceptional providing world class service with a smile. He worked alongside with Laura, who we believe was his superior, to assist us with a task that we thought needed a banker. He took matters into his own hands and delivered with integrity and ownership. It’s the same traits I transpose to my own clients having worked in Luxury Automotive for over 10 years. Both Luis and Laura showed true World Class service to a guest that has been with Chase since Washington Mutual was taken over. I am more than happy to show recognition to people that truly deserve it. In hopes it encourages them to continue being who they are in their careers. With this type of commitment, it never goes unnoticed. Thank you Chase and Luis!”
“Nothing but good to say about this particular Credit Union. The manager is very helpful and always willing to go out of her way to make sure you get your questions answered and taken care of. The girls and guys who work there are all friendly they welcome you from the moment you walk through the door making you feel appreciated and happy to see you. This is my credit union and I make sure that others know where I Bank and how I'm treated.”
“My job uses this bank and everyone is super friendly! Bianca is always helpful! I’ve had no issues when I go to deposit or take care of any other transactions.”
“First off- I want to be clear I'm a credit union guy. I don't want a mega bank who doesn't care about me and uses my meager savings in their schemes to crash the economy with another insane recession. I could go on a much longer rant about how Wells Fargo wouldn't rest until they ruined everyone's credit, or that JP Morgan profited off the slave trade, or how the better way to put your money is to buy gold that you keep buried in the woods- but those ramblings are best saved for my family Thanksgiving meal. Uncle Frank's long covid prevents him from properly ranting about the government and how the election was stolen, so I will be stepping in this year. But even by the high standards I have had satisfied with multiple credit unions, FWCCU goes above and beyond. When I made an account, I sat down with a human being (Tyler at the Bedford branch) who had me flabbergasted by showing me that I was recognized as a human being by the financial institution. Top shelf. I explained I wanted a side account to save up for a house- it was set up quite easily. But I was offered the chance to do an 18 month low interest loan (5$ of interest total) that I could pay off on auto pay for the duration. I plunked down the extra for that and have seen my credit score boosted to the point where country clubs have me on their recruiting list. I have a credit union account in each state I live/laugh/love in, and there will be a cold day in the Goldman Sachs HQ (read: hell) before I bank anywhere else in Texas. Update: I was recently helped with amazing phone service by Amanda Stacks, who has a name that in my mind automatically qualifies them to work at a bank. Aside from the name, they walked me through some questions about the app and my account perfectly. It's refreshing to call someone for a business down the block and not have to speak to someone in the Philippines who has never used the app and is earning 8$ a day in a Manila Telemarketing center. To whatever person reads this at FWCCU: I'm a member for life. I will leave you with the immortal words of Fry from Futurama: Shut up and take my money. 10/10”
“I'm a long time customer and I love this bank. The only bank I can balance my books to, to the penny. Won't allow any out of the ordinary spending without approval. Wonderful people and a great bank.”
“I highly Recommend Wells Fargo Bank, especially because of the outstanding service I received recently from my personal banker Munira Huda.. Munira has been so supportive and has offered me tremendous advice. Her professionalism and genuine care for her clients really stands out. I would recommend her to anyone looking for excellent banking support.”
“Absolutely love this location. Elva and Lindy were so helpful at making sure I set up not only my business account but updating my last name since marriage. I appreciate them so much. Definitely making this my home branch. You guys rock! (:”
“I don't know if you will show this, but the service is as good as to be expected considering what the tellers must do to meet the expectations of the customers. BTW I would like to know the definition of SLOW! Or is it what each person expects!!”
“I was looking for a national bank, because it was too difficult to move my money across states with my local one. A friend told me about BofA, and I've been with them for 3 years. They have a lot of different options for investments. They also provide Home Equity Lines of Credit (HELOC) with low interest rates. Easy processes.However, if you go inside, there aren't many people working...service is very slow. Maybe they work from home...?”
“I had good experience today with Ariana closing my CD. She helped me with the proces and made sure was happy. I love this branch and it’s in good neighborhood and a good Walmart”