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April 2023 by McKenna Jenkins
Absolutely terrible customer service. Older gentleman at the counter was one of the rudest people I have ever come in contact with. Thankfully, our builder is getting paid for us because these idiots sure won’t.
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October 2022 by Christina Erickson
Disappointed that they won't sell sample size or anything smaller than a gallon. Every other brand will.
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July 2022 by Jarrod Eicher
I'm a painting contractor in the Permian Basin and after my experiences with their outside sales reps in both Midland and Odessa, I'll never be spending a dollar with Kelly Moore Paints. These people are lazy and can't mix paint. It took me almost 4 months just to get my price list and outside sales reps are usually unavailable during weekly business hours. It takes DAYS to match paint colors I've been informed - Midland said, "get in line." I can have paint matched at their competition in 5 minutes.
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May 2022 by Nancy Gossett
I worry so much about our little town and our businesses. I have worked my whole life and the people in the workforce have changed so much and I believe this is why so many doors close. I was in your store and the store looks like it’s going out of business, the girls could care less about helping, and as I watched one with one pant leg of her pants pulled up to her knee, and raising her shirt to scratch her stomach and then walk over and open a can of Pringle’s and with that same unwashed hand have a little snack. While I waited almost an hour for two quarts of glaze to be mixed. One girl stood as to be comatose looking at a piece of paper. I got a lump in my throat because soon Kelly Moore will no longer exist here if this type of service continues. I only bought about $90 worth of products but waited for almost an hour for something I almost felt scolded for buying, being reminded that it took so long because she had to mix something custom. It was tan for heavens sake. Did not have to be perfect, which it wasn’t. Everyone seemed to hate their job.
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December 2021 by Phillip Palma
Great place
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September 2021 by Adolfo Gomez
Its ok
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May 2021 by gene brown
Built a new house. Painted with KM paint. Now with all the info they cannot match my colors. Terrible customer service. All they want to do is pass the buck rather than trying to help. Terrible way to run a business!
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July 2020 by Norma Flores
Helpful and knowledgeable
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December 2019 by Jacob Wall
Good customer service
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August 2019 by Aubrey Jones
Outstanding customer service!They spent more time than I would have trying to match the color I needed!Outstanding!
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July 2019 by Donna Derrick
great service.
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May 2019 by Olan Teague
Awesome helpful staff went the extra mile to help, loved them, even though closing time they did not rush me to ger me out, they locked the door and still helped mixed a gallon of test paint for me and continued to assist. Really good dedication to service I was very pleased, you do jot find a willingness to help a customer like this often in the Permian I loved it. Definate recommendation, I went to two other major paint stores that day and they were the best.
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March 2019 by Anthony Mcgavin
Always have what I need
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February 2019 by Valarie Spencer
Recently changed paint shop because of service and quality. You have NO idea how nice it is to walk in have someone help you and when the phone rings they ask them to hold instead of making a paying customer wait while they talk on the phone! Every time I have been in this store I have been treated great, the paint is a little bit more expensive, but so far seems to be worth every penny! Plus, they always have product in the store, or get it quickly. Thanks, making my life much easier for the business.
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November 2018 by Javier ibarra
Ask for yolinda
