Lithia Hyundai of Odessa sells new and used vehicles and is accessible from I-20. Several reviews highlight positive experiences with specific staff members, describing them as great, sweet, knowledgeable, and professional, with the greatest customer service. Customers report salespeople who are fun to talk to, go to bat for them, try to accommodate requests, and provide prompt responses even during non-working hours. Some customers walked out with vehicles they love, were happy with the service provided, and would recommend the dealership again and again. Other reviews present a more critical perspective. Some customers found the atmosphere very pushy and even toxic, with salesmen who sometimes lacked knowledge about vehicle specs and gave a run around on answers. One reviewer noted a defective flaw in a vehicle and expressed concern over the dealership's reputation and vehicle recalls, advising others to do their research. They also felt some salesmen acted clueless or judged customers based on appearance. While the dealership tried to accommodate, it did not always have exactly what customers were looking for, leading some to purchase elsewhere.
Johnny, the salesman that helped me out was very professional and down to earth. Always helpful and I didn't feel pressured in any way. The staff at lithia Hyundai in Odessa are so top notch and nice people!
August 2024
My fiancée and I had the pleasure of meeting Melissa today and we walked out with two beautiful vehicles that we love! She was great to work with and fun to talk to!
August 2024
I was satisfied with my experience and my purchase. I would recommend it to everyone.
