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April 2024 by Ben P.
Since Lowe's in Palestine happens to be the largest home, garden, and building center in our city it is the most frequented. However this Lowe's is one of the worst as far as placing orders and receiving what you ordered and then trying to get it straightened out. Just recently I purchased a Zero Turn Mower which I requested from unassembled stock, since the ones outside were covered in bird crap and other weathered substances. Delivery was set up for the following Tuesday since I has purchased it on a Friday. According to the information they give you you are supposed to be contacted the night before delivery the next day. This never happened, in fact my mower was never delivered as scheduled and I was never communicated what happened to it. I couldn't reach anyone at the store so I called customer service and was advised that in order to be in the queue there would be a 37 minute wait. I opted for a call back. I talked to a very nice and helpful guy and did my best to explain to him my situation. When he asked for my location and I told him his response was "Oh Yeah, that Palestine store!" Which intimated to me that he had gotten other complaints on this store. He advised me that he was sending a message to the store about my order, and if I hadn't been contacted by them to call him back. The next day I received a text message saying that my order had been delivered. However after searching my yard I could find no evidence of anything having been delivered. So I get dressed and go into town, since I live 8 miles from the store. Upon getting there I again waited in line for my turn at the service counter. I communicated and showed them the text I had received indicating my order had been delivered when in fact it hadn't. The person there "Jason" informed me that it was just a computer error. So. When can I really expect delivery of my mower, at which time he told me that it was on the truck and that they had been having problems with the truck. Why wasn't I "the Customer" informed of delays and computer errors. As of this writing I am still waiting on my mower to be delivered!
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February 2024 by S O L A R
Place is so busy. But they always have what I am looking for.
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February 2024 by Cecile Roberts
Consistantly nice store, with friendly employees, and a wide variety of products. They could use some places to sit down though.
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December 2023 by Abigail
Frustrating Return ExperienceMy husband and I have been loyal customers of Lowe's for years. More so now these last six years, investing both time and money in renovating our second home a fixer-upper near Palestine, TX. Throughout this journey, we have appreciated the convenience of having a Lowe's nearby and have been satisfied customers—until recently.I want to bring to your attention an unfortunate experience I had with a return, which fell short of the service standards I have come to associate with Lowe's. Despite my loyalty, I encountered unexpected challenges during the return process, leading to frustration and dissatisfaction.As someone who values the quality service Lowe's is known for, I believe it's important to share this feedback in the hope that it prompts a review of your return processes. The inconvenience I faced and the lack of resolution were disappointing.One specific point of concern is the 90-day return policy, which is not prominently mentioned on the receipt. Discovering this information later, I realized it could be improved for customer awareness. Perhaps including the return timeframe more visibly on receipts would prevent similar surprises for customers.I have always considered Lowe's as a go-to for home improvement needs, but this recent experience has compelled me to reconsider. I believe Lowe's can do better in ensuring a smoother return process for loyal customers like myself.I hope that this contributes to ongoing efforts to enhance customer satisfaction.
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December 2023 by George Ure
Had my "afternoon libation" going and the wife and I decided to build a patio with a fireplace on the front of the house. Called Lowes ("Need 150 of them 12x12 patio blocks..." Showed up early next AM, and the forklift crew was amazing. At first, rear suspension on my truck was bottoming out (old Dodge 1/2 ton with 1.3 tons of block on it, lol). They jimmyed and jostled - got it all the way up to the cab. Drove home like an old man (which I am, lol_) and got it unloaded. The project was a success and our patio is a lot of fun for the 10-decent days between hot and hell and frozen solid in East Texas outback. Worked great. Amazon doesn't ship concrete blocks. Hmmm... 'magine that?
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December 2023 by kathy nilsson
Was In there Dec 6th around 6pm, needed a part for a dishwasher, went to appliances, the lady working there with a terrible attitude, horrible customer service, didn't want to help me find what I was looking for
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November 2023 by Lisa
If you have self out stands instruct you employees to stand back and not hover over your customers and tell them what to do or not to do opens some lanes if they want to do it.. some just wanta get in and get out and not deal with people that sould be pushing buggies instead of dealing with customer service that have no intelligence to even work a register..
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October 2023 by Larry Brewer
Went there to return an item within the warranted window of time and I even have an account with them stating that very and they still refused to return the faulty item due to me not having the company credit card on me and the woman behind the customer service department was very rude I recommend going to McCoy's unless you absolutely have to go here.
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October 2023 by 158smoky
this lowes sucks been waiting over a hour because they forgot to charge forklift ...going on 2 hars for some tin the employees dont value their customers time
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September 2023 by Heather Ramos
Went in for a few plumbing supplies to inevitably spend almost an hour just trying to speak to someone to leave empty handed. I walked around for over fifteen minutes before finally approaching a gentleman for assistance. I was relieved to see the assistant store manager and thought finally someone who can help. He was unable to assist me so he paged "someone" to plumbing. We stood and waited another fifteen minutes before I finally took a picture of the item, went to customer service, waited in line to finally be told their system says they have it but it's probably been stolen... We're pretty sure we saw the box attached to that item on a higher shelf just needing to be placed lower for stock but despite having multiple employees all over the store (on their phones) and a manager in store ignoring customers we couldn't get anyone to go to plumbing and help us. Ended up going across town to ace hardware and will go there from now on.
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September 2023 by James
Lowes is always a good place to shop. If your building or doing a major project, look into their discounts. It can save you immensely
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September 2023 by Marjorie Walthall
Very incompetent help in every area. Speaking with the customer service supervisor she was rude and promised a call back with a resolution which I never received. Went back the next day and she had the same attitude so I will be returning my over $2000 purchase since I can't get the paperwork to have it registered.
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August 2023 by Jeremy Seay
This store is the worst of Lowe's stores. You check online to see if something is in stock it says there are 3, go to the store, and nothing. Ask for help, and they see 3 in stock, but nowhere to be found. The plumbing aisle for get it absolute waste of time. But either go here or drive an hour to another store.
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July 2023 by Bob Potts
I bought the Craftsman battery powered mower with blower and have been surprised at how well it worked for the money. So much quieter and light enough to move it easier than a gas powered. The blower weighs less and is just good enough. Thank you Lowe's
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June 2023 by Calie Jarvis
The store itself is fine but heaven help you if you’re having an appliance delivered. Absolutely disgusting experience.