James Avery Artisan Jewelry in Pasadena is a well-regarded destination for those seeking beautiful and meaningful jewelry. The store offers a wide variety of items, including charms, rings, necklaces, bracelets, and earrings, all inspired by love, family, friendship, and faith. Customers appreciate the quality craftsmanship and reasonable prices of the jewelry, often noting the many charm options available. While experiences can vary, many reviews highlight excellent customer service from staff members like Josie, Felicia, Eileen, and Dorianne. These employees are noted for their helpfulness, professionalism, and ability to listen to customer needs. Some customers have shared frustrations with order pickups but found resolution and support from the team, ultimately leading to satisfaction with their purchases. Overall, James Avery Artisan Jewelry in Pasadena is celebrated for its beautiful designs, attentive service, and the personal touch that makes each visit special. Whether for a gift or a personal treat, customers leave excited about their jewelry and the thoughtful service they received.
I got my ring polished for free. I got two charms on for free. They left my ring So shiny than it was before
October 2024
The experience is always nice here. No one usually gives me a hard time. There was an older woman that helped find a charm in the back. That was very nice of her. Engravings on charms are great as well. I will return for more charms!
August 2024
Miss Dorianne was extremely professional and courteous. Her customer service skills are impeccable. 10/10 recommend Miss Dorianne.
