James Avery Artisan Jewelry in Pasadena is a well-regarded destination for those seeking beautiful and meaningful jewelry. The store offers a wide variety of items, including charms, rings, necklaces, bracelets, and earrings, all inspired by love, family, friendship, and faith. Customers appreciate the quality craftsmanship and reasonable prices of the jewelry, often noting the many charm options available. While experiences can vary, many reviews highlight excellent customer service from staff members like Josie, Felicia, Eileen, and Dorianne. These employees are noted for their helpfulness, professionalism, and ability to listen to customer needs. Some customers have shared frustrations with order pickups but found resolution and support from the team, ultimately leading to satisfaction with their purchases. Overall, James Avery Artisan Jewelry in Pasadena is celebrated for its beautiful designs, attentive service, and the personal touch that makes each visit special. Whether for a gift or a personal treat, customers leave excited about their jewelry and the thoughtful service they received.
Went there today to add charms and ended up purchasing another charm to add on! Dorianne was so pleasant and sweet and helped me style my bracelet in a different way than I thought I could! I love this James Avery location!
May 2026
Although they were very busy for Mother’s Day weekend the employees were very courteous & friendly. The lines moved very quickly & efficiently.
April 2026
Olga was wonderful in helping me fix 2 necklaces! She’s great. Thanks!!
