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April 2024 by joe Garza
I've been buying my wife's jewelry there for years, and it's a great place
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February 2024 by Charlotte Jackson
This is such an amazing location
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February 2024 by Willian “Pelon” Quimtanilla
Excellent atention
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January 2024 by Naomi Rivera
Website says they close at 9pm. Get there at 8:03pm. A lady meets us at the door and says they are closed. I tried to ask if I can just pick up my daughter’s charm bracelet. She cut me off before I could get my sentence out and said very rudely no ma’am we are closed. I understand if you are closed. Even though your website says you are still open. But good customer service is not being rude to your customers.
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December 2023 by Nina Gerard
Great customer service and charm/bracelet looks great.
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December 2023 by Michaela Ybarra
First of all the lady in the front greeting everyone was very nice and friendly. The issue I had was the older lady who “helped” me, she did not welcome me and ask me what she could help me with she opened with “ what are we doing? What are you here for?” With a rude attitude I stood there confused and a little shocked because I could not believe she was addressing me this way however, I chose to move past it. She then pretends to not be able find my order because the whole time she kept accusing me of having a screenshot of my order confirmation (I get the text notifications). After she demanded to see my ID and then she proceeded to throw my ID back at me on the counter and not just hand it back, after I showed her the email confirmation she “magically” found my item which she then also throws the charm onto the counter and makes a sly comment about the specific charm I am buying as a gift. I asked her about a gift receipt and that annoyed her so much that she yelled at me “NO WE DO NOT DO THOSE HERE” I just walked away, I could not believe that an older lady was being this way it wasn’t like I was talking to some young teenager who could care less. I ended up calling the store to complain and got the assistant manager on the phone who was nice enough to take my complaint and apologized but if I’m being honest I don’t think anything will be done about the rude employees they have there.
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October 2023 by Jesus Gomez
Only because I have to choose one star because if there was a no star option, I would give them no stars. Horrible customer service, horrible management, extremely rude people in the front desk especially the managers. It’s a shame that a place that is very clean and very nice, in a very nice area, unfortunately tainted by a lack of care to its customers. The owner should reconsider the staff working there to say the least. Just look at how they respond to its bad reviews by simply copying and pasting there response. But then again I wouldn’t expect them to care if I’m person they don’t care imagine whoever is behind the computer smh. This is not what Pasadena TX is about….
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October 2023 by Freddy Gomez
one of my daughters charms got snagged and came off the bracelet. Even tho I had the loop and the charm they made me pay to get the charm put back on then when I realized one of the charms was put on the wrong loop they also made me pay extra to move it when it was their fault
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September 2023 by Jonathan jiovanni Campos
Horrible experience with the store manager ( Celeste ) she is very rude and unprofessional ! I will never come in to this location again Celeste needs to be trained she obviously don’t know what she’s doing she did nothing to resolve the issue .
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August 2023 by Na Dene
I've never seen so many " charms" & bracelets available in all of the Houston Pasadena area. Reasonably priced.They also carry beautiful necklaces & pendants. JAAJ often has specials.I am impressed by the quality of their jewelry and craftsmanship at affordable prices.
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August 2023 by Mariela Cazares
I have such a great experience every time I come here. Especially this last time! Had such a hard time getting my anklet to fit and the girls went above and beyond to resolve my problem. Brooke, Alicia & Karina are the best of the best!
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August 2023 by Michael Boyd
Just went in to leave my wife's bracelet and charms to be attached,cleaned up. Over a hour wait to drop items off. Why don't you have at least one person handling items being dropped off for service instead of having to wait in line at least a hour when I'm not purchasing anything just need service on their jewelry???? Come in on Sunday same thing as b4, dropping my wife's jewelry to be worked on have to wait in a long line for people buying, no dedicated line for drop service bad customer service plan.
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August 2023 by Juan Celestial
First time here since the move. Very nice inside and had exactly what I needed. I was in and out in 10 minutes
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June 2023 by Ana Sanchez
I walked in to pick up and drop off jewelry. There was only one other customer in the store & no line at all. When I approached Felicia, she rudely told me multiple times to go to the correct line next time. The pick up line is only for pick ups. Mind you, I was sent to the pick up line last time I walked in to drop off & pick up. Awful customer service, Felicia!
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June 2023 by Terrie Ansley
Love James Avery, but I'm very concerned after purchasing my mother a charm from another JA. location she was charged 5.00 to put the Charm on and 5.00 to clean the bracelet. The way the representative presented it to my mother was very disrespectful. This location is always rude, I will not visit again. My mother won't either
