-
November 2025 by Mariana Herrera
I got my ring polished for free. I got two charms on for free. They left my ring So shiny than it was before
-
October 2025 by Desi Garcia
I purchased a charm on 9/20 and Olga the cashier that helped us showed us the charm to confirm it was the charm we wanted. She then proceeded to ask us how we wanted the engraving and told us that the charm would need to be sent out to Kervile to be engraved and it would take 2 weeks. I patiently waited and a week after we purchased my charm we purchased another one and it too was being sent in to be engraved and came in 3 days later. But I had yet to hear anything about my original charm I had purchased, I called the store on 2 separate occasions and was told that it had not come in yet and to wait 5-10 more days. Customer service reached out to me and I told them what was going on, that’s when they told me (customer service) that my order was cancelled!!! Customer service also said that engraving does not take 2 weeks it takes 5 business days. Customer service representative also said that the manger Denise was going to give me a call, when she called me she accused me of “accidentally” taking the charm with me. I told her absolutely not Olga showed me the charm put it back in the clear bag then walked away with it. Then Denise said they actually put in the order the old way and they did not have the charm I wanted in stock which is why it was never sent. I told her how was that possible if Olga showed me the charm to confirm that was the charm I wanted. Then she said on 10/6 that they re submitted the order to Kervile and they would expedite my order for the inconvenience. It was really frustrating that there was ZERO communication from the store, I’ve been waiting very patiently just to be accused of “accidentally” taking it with me and then finding out that it was never actually sent and they LOST a charm. I’ve also had other interactions with the manager and she was very rude another associate told me after she walked away I’m sorry she’s like that with everyone. Everything has since then been resolved but I will definitely not be going back to this location because of their lack of communication and professionalism.
-
October 2024 by Luis Balleza
The experience is always nice here. No one usually gives me a hard time. There was an older woman that helped find a charm in the back. That was very nice of her. Engravings on charms are great as well. I will return for more charms!
-
September 2024 by e alanis
I had a bad experience on Saturday when I dropped in to pick up my charm and necklace. upon receiving an email. The CSR took my receipt and started looking through drawers only to return to me to ask me which order I was picking up. When I looked at her confounded she asked me if I speak Spanish. I then informed her I received an email that my order was ready. She had the receipt to determine where to find my product. It seems the computer generates an automatic email when an engraving is done. But my necklace should have been cleaned before attaching said charm. She said it wasn’t ready. I walked out upset. “Have a good day” rang out as I skulked out. I received a phone call an hour later that my necklace was ready for pick up. Please. I went in today, Monday, and finally got my necklace. Josie was so helpful and loved my dog bones engraved with my many dog friends in heaven. We had a nice conversation about our family members now gone. Thanks to Josie for making me feel like a valued customer.
-
September 2024 by Jessica Garcia
Soooo happy with my experience at the Pasadena James Avery !
Felicia & Eileen we're great!
I went in to have a couple of charms engraved, nothing major, but as I'm chatting with Eileen we start talking about other charms. I tell her I have an idea but I don't think it would work; she just lights up and replies with this I-can-figure-this-out attitude & let me show you! She shows me a charm I'd never seen before, figures out how to make the characters in my engraving fit the charm perfectly, then she comes up with a brilliant idea that she says she saw 8 years ago at another JA store location.
I'm thrilled about the idea. I spent a ridiculous amount on this one single charm, however, when I go into the store to pick it up, I'm not in love with it.
Felicia steps in and listens to everything I say, comes up with a solution, and totally nails the end result! ???
I'm totally in love with the final product!
It's going to be a wonderful gift! I can't wait for this surprise to be given to the recipient- I'm so excited!
-
September 2024 by Julissa Lopez
Literally the most beautiful jewelry!!!
-
August 2024 by Josee Rivas
Miss Dorianne was extremely professional and courteous. Her customer service skills are impeccable. 10/10 recommend Miss Dorianne.
-
July 2024 by Linda Williamson
Love shopping here.
-
June 2024 by Daniela Nunes
Old lady probably 50 something did NOT want to put my charms where I wanted them she was like umm they don’t go there… Like ma’am is my bracelet “MY BRACELET”. why can people just simple do their job right instead of wanting to do the opposite of what the client is saying. She should be FIRED ASAP ?
-
June 2024 by Kalla García
Excellent attention
-
June 2024 by Savannah Alexander
5 star customer service but 1 star for product service, so 2 star review. Celeste was super helpful and patient with me! very accommodating, i bought a charm to surprise my mom with, but forgot i had already previously bought her that same charm, so a couple hours later i had to return it and she had assisted me for both the purchase and the refund. When i went back to put up a bracelet and do the refund on a charm i went ahead and dropped my ring off for cleaning, when i got the ring back there was physical dirt on it still, quite disappointed in that, but the bracelet looks great and the customer was A+ :)
-
May 2024 by Judy Salazar
Very quick and kind customer service
-
April 2024 by joe Garza
I've been buying my wife's jewelry there for years, and it's a great place
-
February 2024 by Charlotte Jackson
This is such an amazing location
-
February 2024 by Willian “Pelon” Quimtanilla
Excellent atention
