O'Reilly Auto Parts store #631 in Pasadena, Texas, offers a wide range of auto parts, tools, and accessories, along with helpful store services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums and provides a free Loaner Tool program with a refundable deposit. Customers appreciate the friendly staff and good service, often returning for their auto needs. Many reviewers highlight the store's quality products and competitive prices, especially during tough economic times. However, some recent issues have been noted, including instances where requested parts were not available or the wrong parts were given, causing frustration. There have also been reports of poor communication, such as being hung up on when questions couldn't be heard. Despite these concerns, many customers remain optimistic that service quality will improve. Overall, the location is valued for its product selection and helpful staff, with some room for improvement in consistency and communication. With over 6,000 stores nationwide, O'Reilly Auto Parts continues to be a convenient choice for auto parts and services in Pasadena and beyond.
You've got a good employee in Sam. I arrived a few minutes before closing and he was kind enough to lend me the tools to swap my battery and even stay behind for a min. to make sure it started up. I'll definitely be back!
October 2023
Great place to shop especially if you’re looking for products that work because you know AutoZone across the street is trash !!!
September 2023
Great place to shop especially if you’re looking for products that work because you know AutoZone across the street is trash !!!
