O'Reilly Auto Parts store #631 in Pasadena, Texas, offers a wide range of auto parts, tools, and accessories, along with helpful store services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums and provides a free Loaner Tool program with a refundable deposit. Customers appreciate the friendly staff and good service, often returning for their auto needs. Many reviewers highlight the store's quality products and competitive prices, especially during tough economic times. However, some recent issues have been noted, including instances where requested parts were not available or the wrong parts were given, causing frustration. There have also been reports of poor communication, such as being hung up on when questions couldn't be heard. Despite these concerns, many customers remain optimistic that service quality will improve. Overall, the location is valued for its product selection and helpful staff, with some room for improvement in consistency and communication. With over 6,000 stores nationwide, O'Reilly Auto Parts continues to be a convenient choice for auto parts and services in Pasadena and beyond.
Had gone to two different locations already and kept getting different excuses on my battery warranty until the manager Luis here was able to help me out. He was very kind and gave me no problems.
November 2025
Chris was super nice with helping me change my light!! @ his manager give him a raise!! 10 stars ⭐️
September 2025
Customer service was amazing, very smart and knowledgeable employees, Mrs candy helped me out over the phone and was very informative and willing to go the extra mile to make sure all the questions I had were answered
