Shell Federal Credit Union (FCU) is a member-owned cooperative serving Harris County, offering a variety of services at no-cost or lower costs than traditional banks. Members benefit from favorable rates on dividends and loans. Anyone living, working, or studying in Harris County can join. Many reviews highlight the excellent customer service at Shell FCU. Members appreciate the friendly and professional staff, who provide helpful assistance during processes like opening accounts and applying for loans. Specific staff members, such as Mr. Valero and Erin Guerrero, receive particular praise for their knowledge and welcoming demeanor. Customers report having positive experiences, especially when securing vehicle loans, noting the best APR compared to other banks. Overall, Shell FCU is highly recommended for its supportive environment and commitment to serving the community.
All branches are always very curious, kind and intelligent. I cannot recommend this bank or credit Union any higher than possible. This is the best bank/credit Union. I have ever dealt with.
July 2023
I am an existing member and went in Saturday to open a money market account. I was assisted by Mr. Valero and he was very kind, professional and was carrying conversation with me like old friends.This location has a great staff and everyone is always so helpful. Highly recommend.
March 2023
They are wonderful todayCatarina was very nice very professionalThank you young lady for being so helpful!
