Shell Federal Credit Union has been serving members for over 5 to 35 years, offering quick and easy banking experiences both inside the bank and through drive-thru services. Customers appreciate the friendly and helpful staff, with many noting positive interactions and great customer service. The staff, including Allison and the team at Pasadena, are often praised for their kindness and willingness to assist. However, some members are frustrated by the drive-thru ATM, which is frequently out of service, causing inconvenience for those who need to deposit money outside of bank hours. Overall, Shell Federal Credit Union is valued for its reliable service and helpful employees, despite occasional issues with the ATM.
Everyone is so friendly and helpful and Bianca made this process easy and explained everything to a T and was so polite! Amazing customer service
June 2026
Shell Federal Credit Union are AWESOME. Everytime I have needed a loan, personal, or automobile, they have been there for me. I recommend them to everyone I know. Visit them at any of their locations, they are very helpful. I give them thumbs up!!!
June 2026
We have been members at Shell federal Credit Union for over 20 years. They have always been so helpful and friendly. We have had many different experiences with them and have been very happy with their service.
