Car Rental in Pearland, TX

“Micheal is always a pleasure to do business with. This is one of the few places of business where I can go and see the same familiar faces. They make you feel at home at this avis location!”

“Employee was super helpful, I'm on the receiving end of an not at fault accident. However, the progress insurance company... did not want to upgrade my vehicle. To full size... I drive a truck. The but they were able to upgrade me for the same price... Mr Easy”

“Well so far "Mike" has not been very helpful for me this morning. I rented a car last night, paid in full online, and he now has no car for me. He actually had the audacity to say he couldn't talk to me on the phone because he had "customers in front of him". Probably the one he gave my pre-paid reservation to - and very interesting that someone who pays online is not a customer who is valued. I will never prepay for a car again. He cannot promise I would be refunded immediately ("call the 800 number" was his sage advice), and he could not promise to fill the reservation. It's a big city, I have a hard time believing he couldn't find another budget location to bring a car to service the reservation. Now I'm sure he was as charming as could be to the customer in front of him, but that certainly has not been my experience so buyer beware.eta - editing to 4 stars - ended up getting a very nice car that I kept for 2 weeks while mine has been in shop. It shouldn't have taken my husband going in to make that happen, but maybe the attendant was having a bad day. Willing to give another chance.”

“Branch managers Jabbar and Ricky recovered my rental experience from bad to good. I'm so thankful for them . I didn't get a chance to express my gratitude for their service in the survey. They are a good representation of Hertz. When i rent again I would like to rent from Jabbar or Ricky because they have excellent customer service skills and genuinely care about the customers needs,expectations and experience!”