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July 2024 by Cheryl Jones
I just received a fur baby and had an emergency. Banfield was so kindcand caring, from the receptionist to the vet. My baby is doing exceptionally well. Thank you, Banfield!!!
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July 2024 by Brittany Baird
I urge all pet owners to reconsider using PetSmart's grooming services. While waiting in line to make an appointment, I witnessed the groomers being unnecessarily rough, mean, and impatient with multiple dogs. Almost chocking them. Their treatment of the animals was deeply concerning and unacceptable. I will not be sending my fur baby there and recommend finding a more compassionate and professional grooming service for your pets.
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June 2024 by Leanne0531
I give this place 5 stars
I always come here for everything I need and the employees definitely know my puppy Jasmine.
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June 2024 by Shannon Cooley
Had appointment at 1 didn’t start on my dog until 4. Definitely wouldn’t recommend
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June 2024 by 4S YoRHa
has sufficient needs for my dog, cat and fish.
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June 2024 by Jamila Woods
DO NOT use this location!!! I have attempted to visit this location on 4 occasions and have NEVER had a good experience. There is high staff turnover and INCONSISTENT service.
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June 2024 by Matt Tobin
This is the local pet store I visit to buy dog food and get my dog Buddy's nails trimmed and grounded. I also will buy him a treat here when I bring him. The store is clean and tidy. The staff are friendly and personable, and cannot praise the grooming department highly enough! There are sections for all sorts of household pets: cats, dogs, fish, small mammals (hamster, gerbils, Guinea pigs), birds, and even some amphibians (news, frogs), reptiles (lizards, snakes), and I think I saw a tarantula once! There is food and treats for pets, and the sort of accommodation, supplies, and necessities relevant and particular to each. I can't recall a time when they were out of food. If they didn't have the exact treat I was looking for, there were ample alternatives. There is also a veterinary practice of some kind within, though we go elsewhere (due to location convenience and boarding), so I can't speak to it's competence or cost. I am very glad this store is close to my home.
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May 2024 by Q B
Mostly everyone that works at this location is RUDE as HELL…
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May 2024 by Valery Jean
Very friendly
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May 2024 by Heather
I absolutely LOVE the canine trainer, NIKI. She is wonderful with the dogs (and puppy parents.) She knows how to convince dogs to perform their commands, while making sure all the pups are as calm and socialized as can be. She offers suggestions when things are not 'clicking' for the dogs, and has a real-life perspective on training. I drive here from Bellaire and it's worth the weekly trip.
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May 2024 by True Everyday
Terrible customer service.
1.I called 9:48 am to schedule bath foe my frenchie.
2.Since 1st visit here asked me to bring in his papers.
3.Was told appointment for 4pm.
4.I arrive 3:45. Clerk looking and sounding confusing. Asked if I was sure I booked this location.
5.Showed proof in my phone that I did.
6.Next asked me to call my vet to get expiration date for rabies shot that was given less than a year ago. I asked do they usually expire before 1 year.
7.Service tech then proceeded to ask me if they can not get my dog in today that they can schedule for tomorrow. I told her things are off to a disaster of a start and if my pet is not booked no need to reschedule.
8.I pray that no harm comes to my beloved pet. I am scared ?
9.Will give you guys and update with pictures later today when o pick him up in about 40 min allegedly.
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May 2024 by J' Marie
I don't recommend to use Emily, took my dog here and he returned with his beard matted in 4 spots. We had to cut it which left bald patches smh, he was also favoring his left back paw. I'm guessing she also cut too close to his nerve when doing his nails. She stated he didn't want his front done after she did his backs. I wouldn't either. I will be going elsewhere for his grooming in the future
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April 2024 by Ricardo Castro
Nice people work there! Amazing costumer service!
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April 2024 by Helen Windmiller
They do a great job. Brought my Dog in for a nail trim and bath
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April 2024 by Cookie Kay
Always a wonderful experience here and they always have what I need in stock! Employees are helpful and attentive! Thank you for valuing your customers!
