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February 2024 by Lavanua Reed
Pflugerville location was superb Elaine was the best along side her co worker they worked very well in helping me great customer support very kind and made everything easy no racism no down play I was treated with respect and was thoughtful to get me a close dropp off location thank you
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February 2024 by Cynthia Montenegro
We have been sitting here at the Uhaul grounds right now!! Our rental truck is stuck in the mud and they are NOT helping us get it out and the incompetent workers (if you can call them that) are telling us too bad it's our responsibility to get the truck out of the mud!! Ridiculous!!These people run a shotty business!! Never come here!!
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January 2024 by L F
Left me outside ringing the bell for a propane cylinder refill for 15 minutes, so I went inside. They were sitting around doing nothing and I asked about a propane refill and they said it was out out of commission due to a leak.Why didn't someone come outside to tell me instead of leaving me pushing the bell and waiting??
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January 2024 by jkwlnskash
Sal is running the show now. And it’s awesome! He is great at his job. The truck was awesome.
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January 2024 by Austin Comer
One of the worst experiences I have ever had as a customer. Showed up just before close and was not helped. Forced to use terrible app to check in the truck, which failed multiple times. I ended up having to call customer service and manually check the truck in. Wasted 40min when someone could have helped within 5min. This experience tainted U-Haul's reputation for me and I am not planning to use them again after this. I was previously a strong advocate for the brand.
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January 2024 by Harsh Bhardwaj
A smug manager who believes himself to be above you while talking even behaving like he is doing you a favor by even talking to you. Amazing customer service!
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December 2023 by Janet Martinez
They recommended a mover (Reliable Movers) my sofa is stained /ruined, dresser wood scratches & dishes broken. Plus they didn't fit all my things in a 20', I had to rent another small truck attach and attach to the 20'.
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December 2023 by BigDaddyPango
It is very busy, they should hire more staffs for this location. No one’s fault since I saw every staff here working very hard while I am waiting in line. Prepare to arrive earlier if you got a plan. The vans here are kind of old, better to ride with a friend if you are first time driving truck.
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December 2023 by Thomas Lister
After I read the statement of the total charges, I felt Ripped OFF. I was charged extra for gas even though I did refuel the truck. TOTAL RIPOFF! The needle on the gas gauge is just thick enough to be misleading. To be absolutely certain that $4.25 fee won't be levied, a customer would have to leave more gas in the vehicle than was there in the beginning. So, either way you are charging extra. Same issue with the mileage. I was asked how many miles I would be driving. I gave an estimate of what I thought it would be. How many customers know exactly how many miles they will drive? If I said I thought I would drive 20 miles but instead drove 40 or 60 instead, I would understand the extra charges. In my situation, this was not the case. WHEN I SAW THE EXTRA CHARGES, I FELT RIPPED OFF!
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October 2023 by D Williams
This location is professional, quick, and usually has a vehicle in stock. I like how informative the owner or manager is. He answered all of my questions and told me what to expect if I go over estimated milage. I barely use uhaul so at times I have to be reminded. The front of the rental was not clean it had a few crumbs and a sticky substance in the cup holder, probably from a soda or juice drink, but the back compartment was clean.This is my 2nd time at this location and Im just more comfortable renting from here than another location in Austin TX that I've tried.KEEP UP THE GOOD WORK
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October 2023 by Jelani Lloyd
Customer service was awesome. The employee even loaded the car dolly and informed me of the proper installation without asking.
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October 2023 by Kalani Thompson
Reserved online. Waited half an hour in line to check out the truck. They then couldn’t find the key. Took 45 minutes just to check out a truck. Also rented an appliance dolly. They didn’t have any, and we had to use a regular hand truck which made the job a complete nightmare. Don’t do business here.
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September 2023 by Josh Poe
I needed a truck to move things last week and rented one from uhaul. It was only 19.95 and then .69 a mile which seems like a great deal if you have work to be done in the area.I ended up needing it a day longer than my reservation and was able to easily extend it through the uhaul app. Both picking it up and turning it in were smooth and quick processes and the truck was even clean inside.I ended up getting billed more than I should for gas due to an error I made when checking out the truck so I messaged the owner through the app and he fixed it. Not only did he call me and leave a voice mail explaining why it happened and that he was fixing it, he even called a 2nd time a few days later as I didn't return his first call.Very happy and will stick with this location and owner for any future needs.
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August 2023 by Josh P.
I needed a truck to move things last week and rented one from uhaul. It was only 19.95 and then .69 a mile which seems like a great deal if you have work to be done in the area. I ended up needing it a day longer than my reservation and was able to easily extend it through the uhaul app. Both picking it up and turning it in were smooth and quick processes and the truck was even clean inside. I ended up getting billed more than I should for gas due to an error I made when checking out the truck so I messaged the owner through the app and he fixed it. Not only did he call me and leave a voice mail explaining why it happened and that he was fixing it, he even called a 2nd time a few days later as I didn't return his first call. Very happy and will stick with this location and owner for any future needs.
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July 2023 by John Hitt
First, when arriving at the time of closing I was told to just drop my keys in the box and they would take care of the check-in in the morning, no mention of an additional $20 charge. I called customer service later that evening and they noted on the account to not charge the $20 charge. So instead, the location tacked on a $15 fee for folding the moving blankets. I only used 4 of 12 blankets, and was never informed verbally or in writing that they needed to be returned "folded".This will be the last time I use this location, and most likely the last time I use U-Haul for anything but a trailer. The advertised rates are a bait-n-switch because they nickel and dime you to death for milage and other fees.
