U-Haul Moving & Storage at Steeds Crossing offers a range of moving solutions including truck, trailer, and van rentals, along with self-storage and moving supplies. Customer experiences at this location vary. Many reviews highlight great, quick, and friendly customer service from amazing and professional staff who ensure customers are in and out quickly, thoroughly explain policies, and provide well-maintained, clean equipment. Specific positive mentions include helpful problem-solving for hitch installations and enjoyable, smooth drives in vehicles with features like backup cameras. However, there are also reports of significant problems with billing and administration. One customer details an issue with an incorrect charge for a dolly not returned, followed by unresolved promises of a refund and conflicting excuses from staff, requiring multiple visits and calls. This indicates that while the frontline service and equipment can be excellent, administrative follow-through on errors may sometimes be lacking, causing frustration. Despite this, some customers express strong loyalty, choosing this location over others for the reliable and professional service they typically receive.
