Banks near Pilot Point, TX

“We are staying in the area temporarily and needed to get something notarized We called another bank in town and the lady was rude and snippy. We called Independent Bank and everyone was very friendly and accommodating, despite the fact that we were not customers. They were very friendly on the phone, everyone was friendly and helpful in person. They have a very large, beautiful and comfortable waiting area. Our wait was very brief. Even the notary was very friendly and helpful. After we left, I realized a few more stops later, that I lost my keys. I called to check all my stops, including the bank. They again were so helpful, searching couch cushions and the parking lot even, without me asking. When I stopped back by to retrace my steps, they even helped me search again! I was incredibly grateful for their kindness. If we decide to stay in the area longer, this will be my bank!!!”

“So here we are 23 years with the same bank. I travel for a living and transfer money from my personal account into my business account as needed. On this occasion I drove from Dallas to Houston. I had around $800 come out for rent earlier in the day where I keep my rv in Houston. I purchased fuel and that evening before going grocery shopping I checked my account on the app around 5pm. I had a couple of hundred dollars showing positive. I purchased my groceries went to my rv and had a nice dinner. The next day I open the app and my account is negative. I transfer money to bring it positive. Well a day later I have two over draft charges totaling $66 for the gas and groceries. I call the bank and ask to speak to my account manager. She begins to tell she won't refund the charges. I asked to speak to her supervisor a Ms Jones. I politely ask her to have Ms Jones call me. My new account manger calls with great news the can approve one of the over drafts to be removed. Linda Jones called and understood what the problem was. She refunded all my money. Good Job!”

“I'm new to the area and stopped in to get more information on potentially opening accounts. I believe a woman by the name of Victoria took care of me? She was extremely friendly, forthcoming with information, and made my visit worth stopping. I hope all of the staff are as friendly as she was.”