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October 2023 by Jay Win
Horrible room, terrible service. Heater started smoking, around 11:00 PM. filled the room with toxic smelling smoke. We were offered as lesser room and a bag of chips for our inconvenience. We unpacked after a long day of travel, turned the heat on and toxic smelling smoke started filling the room, and the smoke alarm went off.The phone didn’t work to call front desk. Had to put on clothes and wait to talk to someone. They offered us another room and said to grab something out of the pantry for our inconvenience.Went to check out the next room, was for hearing impaired and sub-par to what we booked. It was smaller adjoining room with , less accommodations and you could hear every word of the conversation of the people next door. And it smelled.Went back downstairs to complain and no one was at the front desk.It’s almost midnight and the person hasn’t come back to the front desk yet. Sitting in a smoke filled room and I have asthma.The person didn’t come back to the desk because she was dealing with her children who played in the lobby the whole time we were trying to get this resolved.She said there’s nothing she can do because we booked through Expedia.Don’t stay here, you could be putting your health at risk.
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October 2023 by Lollylob Acres
Our room is very clean, but I do have a couple of concerns. First is they are not very sound resistant. There were people talking in the hall last night for over an hour and I understood every word. This was a problem because we needed to be up at 5:30am.Second there are loose tiles in room 206 in the floor. My daughter has some stability issues and we were concerned about the liability they pose. We are staying here to get images made at the hospital and to see a neurosurgeon, so I find this a bit haphazard when it comes to the guests.The toilet seat is too short for the long toilet and needs to be replaced with the appropriate size. The toilet is also too low. I am a short person and found the height and issue. My daughter with stability issues really had a problem with the height of the toilet.That being said. I appreciate the cleanliness of the room. The beds are comfortable, the AC works almost too well.The complimentary breakfast is very much appreciated. They even have gluten free options which my daughter highly appreciated.I enjoyed coffee, orange juice, toast with cream cheese and bacon. We arrived a bit early because we had to be at the hospital so early and we're still able to eat a little something. My daughter got a gluten free blueberry muffin, coffee and apple juice.The staff has been super friendly, and for those needing a longer stay, they have washer and dryers on the floors and soap for them down stairs in the lobby. I thought that was very useful information to know.Anyway, overall, a good stay.
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October 2023 by Giavonna J.
The hotel could use some updating. The toilet seat was too small for the toilet. Sheets had stains on them. The housekeepers were talking very loud in the hallway & kept slamming the door with the latch in it. Wasn't getting any rest with that noise. Let the front desk know but it still continued. Reward members are supposed to be able to get a 2pm check out but that's not happening at this location. The manager was not very nice about it.
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October 2023 by T Nanu
This was a nice hotel the staff was friendly. The rooms were clean. Free parking and breakfast. A lot of places with shop and a lot of restaurants within walking distance. Appreciated the compliment toothpaste, toothbrush, razor, and shaving cream if you forget it. Also the dove products in the
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August 2023 by Ana c
If u want your car stolen and the staff to give no cares in the world this is the place for u stay, the staff don’t even apologize to u for your vehicle being stolen! This location has the worst attitudes, the general manager seems to be a person who doesn’t care for people just there for a check! Wouldn’t recommend staying at a place like this, the way they talk to their guest and treat people ways a lot to me! The only time I had a great experience there is when Felicia was working there, she was lovely, she was so helpful and kind! She wanted nothing more then to be of service to me. Super friendly! I won’t return bc she no longer works there! They literally got rid of the best front desk person they had. Please by pass this place if u like staying at hotels with friendly staff!
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August 2023 by Nabeel Ullah
This location provided rooming for my family during a recent trip to Texas for a family wedding. Upon entering the lobby of this hotel, I could immediately see the care the team took in keeping the experience of guests as their first goal when it came to cleanliness and general service.Everyday I met the GM, he greeted me kindly by my name. He and his staff were always kind and polite in offering me the best accomodation I could ask for during this short trip.The place has a cute pool that is perfect in the morning with just enough shade to keep the Texas sun at bay.I would suggest anyone stay here without hesitation and if I ever need a place to stay in Dallas - you know where to find me :)Cheers!Food & drinks: Best breakfast ever! Don't miss it
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August 2023 by Jen Burk
READ 1st: cons: you need to be picky about your room. Room 120 is really loud, and a few on the 2nd floor smell old and have any problems. The room cleaning is infrequent when you stay extended. Sometimes pipes start humming like someone’s vacuuming.Pro; staff is friendly and the rate is decent. Air worked well for us. No parking lot safety issues.
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August 2023 by JEANETTE FRANKLIN PARRISH
Very nice & clean. Breakfast is great, and beds are really comfy. Staff is friendly & professional. I would look for excuses to stay here again.
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July 2023 by K A
We stayed at this hotel for about 3 weeks and really appreciated all of the flexibility and great work atmosphere from the staff. The owners helped to personally make our stay more enjoyable.The breakfast was delicious, the housekeeping staff were very timely, and the rooms were always very cold for us in this hot Dallas weather. We will definitely be back!!
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May 2023 by Ammar Baksh
Well staffed and clean. It’s quite, serene and centrally located.The rooms are quite spacious and well equipped.They have good complimentary breakfast too.Definitely coming back if I’m any time in Dallas.
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May 2023 by Robin D.
This place is run down, dirty & disgusting. Our room stunk. Their response was to come spray so much Febreze Air freshener that we could barely breathe. We will never stay here again!!
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March 2023 by Lataesja “Taesja” Harris
I'll say, the two rooms i was recently placed in weren't up to par. The first room had a dim TV, awesome A/C controls (i froze for like 45 mins) and a broken phone that couldn't dial. The second room i was placed in had blood on the sheets when i walked in and the A/C had a weird smell to it when turned on hot or cold. The gym water fountain down stairs had green stuff on the faucet and i couldn't drink out of it. It was good once upon a time, but recently you can tell which rooms have had work done to them vs. Which ones haven't.
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March 2023 by Johnnie G.
First day at this location was less than enjoyable. With dogs, barking, people smoking weed all night, people running up and down the hallways, drinking and carrying on, and finally the endless thumping on our walls with the rancid smell of weed coming in our room. We had a big event to attend to the next day and we were unable to get any rest at this location coming in during checkout was OK and our agent was named Jam. He was very pleasant but little did. I know our night was going to turn into a nightmare, and a sleepless one at that. I am requesting a full refund of my night stay. I am a regular Holiday Inn customer, but this particular location had to be the worst to include the very flat pillows and the uncomfortable mattress.
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February 2023 by Laura Bell Nicky
Just ok. Not nearly what one would expect of Holiday Inn. Bathroom sink stopped up often and gross stuff came up. Tiles loose on the floor. Carpet didn't appear vacuumed even in the hallways. I could not wait to check out of that place. Not a cozy, clean place at all. Will be looking for better place to stay for medical visits to Plano. Disappointed.
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February 2023 by Basem Rubze
Rooms service Cleaning is not as expected the stuff, and the manager is so rude. If you have a project and are planning to stay at this hotel for a couple of days, change the room every day because you have to please them and ask so many times so they come to clean your room and change
