About Holiday Inn Express & Suites Plano West - Frisco by IHG
Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG Hotel, offers a mix of positive features and some concerns. Guests appreciate the spacious and well-maintained rooms, which include amenities like mini fridges, microwaves, and plenty of charging ports. The rooms are generally clean, quiet, and offer ample space and storage. The hotel is located in a neighborhood with medical buildings, and nearby attractions include malls, restaurants, coffee shops, and a movie theater, all within walking distance, making the area very walkable and convenient. The hotel provides a variety of free amenities, such as breakfast, parking, EV charging stations, laundry facilities with washers and dryers, a small meeting room, a computer with a printer, a small pool, and a gym. Guests enjoy the helpful and friendly staff, and many find the property to be well maintained and secure, with police patrols common in the area. However, some issues were noted, including moldy rooms that smelled sour milk, rattling pipes, and small, uncomfortable toilet seats. There were also reports of difficulties with the room’s air conditioning thermostat and concerns about lost belongings, with some guests experiencing unhelpful responses from staff regarding missing items. Despite these drawbacks, many guests find the hotel to be a good value for money, especially considering the large, clean rooms and convenient location. Overall, it is seen as a safe, comfortable, and accessible place to stay, with some room for improvement in maintenance and service.
We came for my God-Ma's appointment, which is right behind the hotel. So it was very convenient, and the staff were nice. We slept good and had a good breakfast. The price for our visit, was even a good price. I give it 5 👍 up.
July 2026
Great location, great staff. Clean hotel. Would definitely recommend and will come back.
June 2026
We stayed here on an almost weekly basis due to our son being at a residential facility in Plano. The person who helped us the most was actually Liz. She was the one constant in a trying period in our lives and she made every stay a pleasant and welcome stay with her kindness and generosity.
