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March 2024 by Steven H.
Would not honor advertised vehicle. Bait & switch. Go to a dealer that offers customer service. First time last time.
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March 2024 by nadia h.
Don't get your car appraised here! Go to Carvana I was able to get $2K more from them. This place will try to lowball you so they can make an insane profit! Unethical!
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February 2024 by Kathy Vickers
Very professional and friendly.
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February 2024 by Jennifer Finley
The back office is the worse organized and managed office I have every dealt with. They have absolutely no consideration for a customer's time. The sales staff and car selection is great. But if you have a trade in or any type of dealings with the back office, you will be there forever because their processes are old dated and slow. I needed to sign 3 documents but was forced to wait and watch a poorly trained staff member make copies, scan documents, shuffle paper. She had all these documents for 2 hours and waited until the last minute to make copies. I finally walked out. No customer should have to be treated like that.
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February 2024 by Malcolm Cohen
'Easy
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February 2024 by Michele Stanley
The quickest car purchase I ever made. I love that you can drive the car yourself for 20 minutes. Very seamless process.
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February 2024 by Joan brackeen
Very nice and friendly. Very efficient. Great followup after sale.
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February 2024 by Khalid M
Great experience buying a car at this CarMax location. All the positive reviews are true. Everything was well organized, easy to navigate, and we didn’t feel pressured to buy like at most other car dealerships. Our sales representative was Ashhab and he was amazing—very efficient, friendly, and helpful. We told him what we were searching for and he came up with several options and made the entire process really enjoyable (never thought I’d say that about buying a car!).Docking one star bc the check engine light came on within one week of purchase and we had to take the car in for servicing. Luckily the 90 day warranty covered everything, but we were a little surprised bc the repairs that needed to be done should have been caught before the car was put up for sale.Overall, great experience at this CarMax and I’d highly recommend it if you’re looking to buy a car!
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February 2024 by Ashley B.
Ethan, truly, thank you for all of your help.Honestly, our entire experience selling my car was excellent. CarMax has exceeded my expectations. No hassle. We were in and out in under an hour. We will be coming back when we need to purchase in the future.
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January 2024 by Artur Abdullaev
Hell nah 14% interest for used car with good credit score and down-payment 25% for 24000 car is just robbery
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January 2024 by Jason Kinne
Was so fast and easy to sell the car. Especially after doing the online Sell/offer process. Once that was done and an appt. Date was set... the drop off process was super fast. Everyone at the Plano store was so awesome, friendly, and on point! Thanks so much.
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January 2024 by Jay Double U
Great experience Mr. Larry Chappell great sales man can't ask for anyone better!!
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January 2024 by Kevin Spratlen
Elsie was awesome. we were in and out in 20 minutes
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January 2024 by Amena Smith
What I loved was being able to find the exact car I wanted from anywhere in the country. I love my zippy little car. And when we need a few tweaks CarMax stepped right up. Great job
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January 2024 by Bennett Miller
Loutt was the best rep I've dealt with at any company ever
