CarMax in Plano offers easy car buying and selling with no haggling and carries a large selection of used vehicles. Many customers report good experiences, finding the people pleasant, nice, polite, and honest. Several felt they received a great deal and appreciated sales staff who were incredibly helpful, attentive, and knowledgeable, providing all the facts and exceptional customer service. One customer noted a manager went above and beyond to make things right. However, experiences can vary. A significant complaint involved a horrible bait and switch practice where a purchased vehicle had damage, and the customer was stuck with a repair bill after promised reimbursement was refused. Other issues include transactions taking much longer than expected, sometimes over three hours for what should be a one-hour process. Minor frustrations include administrative oversights, like not returning a driver's license or not having a phone number readily available on documents. Some customers noted the car exterior was not recently cleaned and wished for more in-person information about vehicle features or more careful attention to details like extended warranty plans. Overall, while many have a good experience and are happy with their car, some encounters involve significant problems with follow-through and communication.
Taha was our sales associate. He was amazing and super helpful. I would give five stars but the car we originally came to see had so many scratches that were poorly touched up that the company should not list that car for the price.” Listed. Otherwise very good experience.
August 2026
Total experience absolutely great. From the online quote to final payment everything was smooth and transparent. Thanks to Carmax.
August 2026
loutt was amazing, He made sure he found the best car for me soo knowledgeable and helpful made this process so easy and smooth. I left with the car i wanted and down payment i could put down! I wouldn’t have wanted anyone else to assist me with this purchase
