CarMax in Plano offers easy car buying and selling with no haggling and carries a large selection of used vehicles. Many customers report good experiences, finding the people pleasant, nice, polite, and honest. Several felt they received a great deal and appreciated sales staff who were incredibly helpful, attentive, and knowledgeable, providing all the facts and exceptional customer service. One customer noted a manager went above and beyond to make things right. However, experiences can vary. A significant complaint involved a horrible bait and switch practice where a purchased vehicle had damage, and the customer was stuck with a repair bill after promised reimbursement was refused. Other issues include transactions taking much longer than expected, sometimes over three hours for what should be a one-hour process. Minor frustrations include administrative oversights, like not returning a driver's license or not having a phone number readily available on documents. Some customers noted the car exterior was not recently cleaned and wished for more in-person information about vehicle features or more careful attention to details like extended warranty plans. Overall, while many have a good experience and are happy with their car, some encounters involve significant problems with follow-through and communication.
John was an amazing salesman. 10/10 recommend!!! He is very patient and honest! Thank you so much John S.
March 2026
This was the absolute easiest and fastest car buying experience we’ve ever had. Our sales guys Hasan was super friendly and easy to work with. We will definitely be back!
March 2026
We came in today to get a 2024 Toyota Corolla and we had the best experience at a dealership. If y’all looking for a car come to carmax and this location. Our salesman Nehemiah Ross did an amazing job and will soon to be the best salesman if he keeps it up. He a nice guy and have a lot of patience. Thank you Nehemiah
