About Extended Stay America - Dallas - Plano Parkway
Extended Stay America - Dallas - Plano Parkway is a hotel that offers a convenient location and a charming atmosphere. The staff, including notable team members like Shakeil, Derrick, and others, are consistently praised for their friendliness, helpfulness, and welcoming attitude. They go above and beyond to make guests feel comfortable. Shakeil is especially recognized for her warm service and for making guests feel remembered and valued, which is appreciated by those who often stay in hotels. Derrick is also highly valued for his excellent customer service and knowledge of the facility.
However, the hotel faces some challenges. Several reviews mention that the rooms are outdated and in need of renovation. Issues such as broken bathroom doors and a strong smell of outside smoke have caused some guests to leave early. Additionally, some rooms lack basic kitchenware, and safety concerns have been raised about systemic flaws that need urgent attention from management. Despite these issues, guests feel that the staff’s positive attitude and dedication help compensate for some of the physical shortcomings of the hotel.
Overall, the hotel is appreciated for its location, friendly staff, and pet-friendly policies, with many guests considering returning due to the excellent service they receive from team members.
Im thankful for Ms. Shakeil. She helped my family when their was a miscommunication at my check in. Nobody but her try to help me and fix the problem.
September 2026
I would like to thank Shalike for helping me andy family in hard times. I do like the service at this hotel (2 employees) but the rooms could be better.
August 2026
This was a safe haven for me and my adult children during a difficult time. The staff made the experience less painful, were very compassionate and exceeded all expectations. Thank you!
