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November 2023 by Justin M.
Poor customer service, inept and argumentative front desk Leila P. Without going into details, she wasted 45 mins of my time while arguing with me at the same time (poor customer service, she’d be fired if she were my employee). Why do I even bank with 1st Citizen’s? This is becoming a trend of dealing with frustration after frustration with this bank when there are plenty others to choose from. Yet they’ve made thousands off me, not for long.
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September 2023 by Nikki S.
Worst First Citizens Bank branch ever. Been baking with FCB for years but moved to Texas a couple of years ago. The whole Texas experience has been mostly positive until I came across a bunch of incompetent staff at this Frisco Branch. Worst customer service of any banks with which I've ever conducted banking business.
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August 2023 by Hala Al Shanti
This is the worst bank i ever dealt with !I had to do a payments through them and i never received the order and the bank they charged the full amount and refused to do any dispute as it was a fraud !You cannot trust such banks
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July 2023 by Ivan Carmona
Gabriela and Laila are so nice and personable. Service is quick professional. Highly recommend.
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June 2023 by Eric R
Special thanks to Lorreyn Lyden and wonderful Team at the Frisco, Texas Branch! They were extremely helpful in setting up my daughter's bank account, making the process smooth and seamless. Also, I appreciate the extra assistance in getting her account activated on the phone app. Classy, efficient operation....5 Stars!!!Keep up the good work, Eric
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June 2023 by Chris Keeton
No offense to Eugene down there, but I've never had a bank that was more on top of things than these people. Celeste is amazing. She will go above and beyond to figure something out for you.If you want to be another number, then sure, head to another bank. If you want people to know your name and ask about your day or weekend when you come in, this is the place. It's a family here, not agents trying to get every dollar you have.
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June 2023 by pitts fire
I've got my business account here and my personal. Wouldn't trust my money with anyone else. Celeste is the best!
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May 2023 by Eugene E
When I initially joined First Citizens Bank, I had high hopes of finding a supportive financial institution that could assist me with my real estate investments. However, I have encountered several challenges that have made me reconsider my banking relationship.The process of reviewing documents, filling out forms, and carrying out transfers took longer than anticipated, and I found it more cumbersome compared to my experiences with other banks such as Chase or Independent Financial.Recently, I reached out to a banker to inquire about opening a new account for an upcoming deal. Unfortunately, the response and assistance provided did not meet my expectations. I then reached out to their VP, Lorreyn, based on her previous communication offering support. However, I found the experience to be frustrating and unproductive. It seemed as though we were repeatedly starting from scratch, answering the same questions without a clear understanding of what information you were seeking.Upon reflection, I would like to provide some insights on the situation:It appeared that there was a lack of familiarity with the specific requirements for LLCs registered in other states. This led to confusion and inefficiencies in verifying documents through the appropriate channels.Communication could have been more effective. There was a need for clearer explanations of the purpose behind the questions being asked. Additionally, attempts to contact the VP by phone were unsuccessful, with calls going unanswered.It is important for a VP to possess strong interpersonal skills and a professional demeanor. Unfortunately, the interactions left me with the impression that these qualities were lacking.The overall experience has led me to consider alternative banking options and leave First Citizen.
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October 2021 by Tonya Byas
I have been banking with first citizen bank for years. When I relocated I made sure to find their bank even before I moved. As expected the employees in my new location are just as welcoming as where I left and even more amazing. I appreciated great customer service in a time where people no longer connect on any personal level and don't care about your experience. To the ladies at First Citizen Bank in Frisco, Texas, Phyllicia Knight and Kranti Dharmaraj thank you for shining and giving me a "wow" experience every time I come in especially through a crippling pandemic.
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August 2021 by k c
We have banked with First Citizens Bank for over 5 years and are very pleased with the level of professionalism and customer service. They offer an array of banking products with an elite experience and small-town feel. Thank you First Citizens Bank!
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June 2021 by Jacob Amaya
It was my first time going there and probably the last one. I needed information about a business account and when the loan officer (Kevin) showed up He didn't even have the decency to invite me to his office, He was just on the hall, leaning at wall and telling me that they only do business with big corporations, like Lawyers, Health insurance, etc., which it is probably true, but because I am not wearing a tie or expensive clothes that doesn't give you the right to treat people that way.
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August 2020 by damon connolly
Brenda was very rude! I came in with a check from a church gave her proper identification she had issues with computer which was a 20min problem. She asked me why I wasn’t using my own bank. I told her it takes longer to cash. She then started running back and forth with her boss. I started feeling like I stole the check. She came back and told me she couldn’t cash because she couldn’t verify. I told her I would get account holder on phone in which I did on first call (strange) She finally decided to cash the $150 check. After waiting 30 mins keep in mind no ones in this bank but me. She tells me their will be a cashing fee! I’m like after all this you’re just now telling me about a fee to cash a check from your bank. REALLY even the account holder was amazed about the treatment and charge. Brenda also said if I didn’t like policy’s here feel free to use your own bank with a smirk smile. I was actually in the market for a new bank this definitely will never be a bank of choice for me and my family. Bank was completely empty and doesn’t have a drive up. Big sign.......
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April 2019 by Timothy Tuley
I only give them one star because Google want let me leave them 0 stars. There loan officer promised me payment on work that I did she even called my creditors telling them she was on top of it 2 month later just a portion payment and nothing else she cost me over 1800 in penalties and just walked away.
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February 2019 by Dan Schulze
This is a new location opening October 9th, 2018!
