First Citizens Bank

Banks
Hours: First Citizens Bank, a top 20 U.S. financial institution with over $200 billion in assets, is known for its strength, stability, and long-term thinking. Headquartered in Raleigh, N.C., the bank offers a wide range of banking services, including a nationwide network of branches and offices, commercial banking expertise, and personalized service to help customers grow and succeed. Customers praise the bank's exceptional service, with specific mentions of helpful and accommodating staff members, such as Jarrod Berger, Saylor Nuckolls, and Lorreyn Lyden. Customers appreciate the bank's personalized approach, where employees remember their names and ask about their lives, making them feel like part of a family rather than just another number. The bank's Frisco, Texas branch has received particularly positive reviews, with customers highlighting the smooth and seamless process of setting up new accounts and the extra assistance provided, such as getting accounts activated on the phone app. The bank's team is described as classy, efficient, and going above and beyond to help customers. Overall, First Citizens Bank is recognized for its strength, stability, and exceptional customer service, where employees are praised for their patience, helpfulness, and genuine care for their clients.

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1. Frisco, Texas