Floor & Decor in Plano, Texas offers an unbeatable selection of high-quality tile, wood, stone, laminate, and luxury vinyl flooring. The showroom features a wide range of products and materials, catering to both professionals and DIY enthusiasts. Expert design services and free in-store pickup make the shopping experience convenient and hassle-free. Customers have had mixed experiences with the staff. Some have encountered extremely helpful and knowledgeable employees, such as Deleon, who provided creative and positive assistance with tile selection and bathroom renovations. Others have struggled to find someone to answer their questions. However, the overall consensus is that Floor & Decor is a go-to destination for homeowners and contractors seeking affordable and reliable flooring solutions. Customers praise the store's extensive tile options and the ability to take home samples to visualize them in their own spaces. The customer service has been highlighted as a standout feature, with Lakeiya Hunter and Rosie Esquivel providing exceptional guidance and support in simplifying design choices and facilitating easy returns and order pickups.
We purchased 13 boxes of pool tile and the entire process was so easy. The gentleman helping us was very knowledgeable and extremely helpful. The customer service at this store is amazing and something that you don't get at the other home improvement stores!
December 2025
Berenice and Maria at the pro desk are just the best, customer service exceeded our expectations
November 2025
Good selection of flooring products. Much better than Lowes or Home Depot. Knowledgeable staff.
