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November 2023 by Jeff M.
I don't email anyone because they want to learn. Maybe when someone orders $1200 of tile it be ready on time. If this is Mr.Taylor I'll email but if it is some person In customer relations acting like is Mr.Taylor I won't ever respond.
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October 2023 by Chris M.
placed an order fir 11 boxes of wall tile with clerk name is Summer - she was smug and unhelpful. the plano location did not have enough to fill the order so she placed the order up pick up in Dallas . What she didn't explain is only one box was in Dallas and we had to pick up the rest of the order in Plano . she never explained that and let me believe the whole order was in Dallas. she had plenty of opportunity to let me know and chose to be smug and let me waste all morning chasing down tile I had already purchased my company does a fair amount of business with floor & decor. usually the sales clerks are friendly and helpful - not this clerk. I'll do whatever I have to do and go where I have to go to avoid this store snd F&D in general
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October 2023 by Michele O.
Awesome as always. Zubi and Jacob can't be beat in service, selection or pricing. I have used them for personal and commercial projects. They always are professional and a amazing
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September 2023 by Connie McMahan
Don’t buy from floor & decor they sell Durham Hickory II flooring that is different depths and not square / defective and will not exchange for another flooring or issue refund of 5577.39. Three different installers could not make this flooring look decent. I contacted the store and claims.
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August 2023 by Suavek Oleksy
Great options but not all locations carry the same items
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August 2023 by Gina Ottavio
Definitely a lot of flooring options whether it be tile or luxury vinyl even hardwoods. Decor is somewhat limited in my opinion, I went to check out shower doors and while there were two displays, I was expecting more since online it shows a bigger selection. You won't be disappointed with the amount of tile especially available
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August 2023 by Asim Hussain
Ordered vanity top. I was told it would be delivered to the store within 10 days to 2 weeks. When I didn't hear back for 10 days. I called & called & called, but the phone would just get disconnected. So I drove to the store. When I got to the counter way in the back. Phone was ringing and this lady on the counter keep pushing the hang up buttons. Now I know why my phone call kept getting hung up on.When she couldn't answer my question I asked for the manager. I think his name was Ryan. He basically raised his shoulders to tell me he couldn't help me. All I could do is wait.I asked for my refund at front counter. I yet to see the refund. Yes I am angry. Customer service 0
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August 2023 by Steve A.
The customer service could not possibly be worse than it is. You can't get questions answered, my orders were messed up, when you call you are left on hold forever and numerous times I stayed on hold a long time then was disconnected. No one wanted to be helpful. The employees I dealt with simply don't care about customer service at all.
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July 2023 by Christy Rodriguez
Janett Chavez in the design center was awesome! We are remodeling our bathroom and was having a really difficult time figuring out floor, wall, accent tiles. She was so helpful, she listened to what styles and colors we liked and brought it all together. Without Janett I definitely would’ve made some major mistakes. She not only helped with the color schemes but the shapes and textures. I never even thought about how the shapes and textures would need to blend in to each other. She went the extra mile for us and truly appreciated it. She’s the best! be sure to ask for Janett.
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July 2023 by Terrance Freeman
Marie at the Floor Decor in North Richland Hills is so awesome. She really knows how to please her customers. Marie knows her products well and is very knowledgeable about design. I would refer anyone to Maria at this location in N. Richland Hills.
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June 2023 by Amanda Campbell
Ryan and Kion were absolutely amazing today. I cannot thank them enough for their help. Customer for life!
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May 2023 by Rebecca Romero
Austin helped us find flooring for our remodel - the previous owner of our property installed LVP on concrete subfloor without a vapor barrier or any underlayment. Austin walked us through options for both comfort and practicality, was very knowledgeable and easy to talk to, and we ended up with a great deal on a sale! 10/10 would shop with Austin at Floor & Decor again.
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May 2023 by Susan Krans
Susan at the Pro Desk is the BEST!She's always very helpful, polite, honest, and puts a smile on your face! If you're shopping for tile, be sure to stop at the Pro Desk and ask for Susan if you need any assistance!!!
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April 2023 by Mien Tran
Great customer service! Other than the fact that their prices are hard to beat; the people who work at this Plano location really do a fantastic job. From helping me pick out the materials, fulfilling the order, to processing returned items - they made my shopping experience a really smooth one. Shout out to Melissa, Lucy, and all the great employees there. If you have a home renovation project, definitely give Floor & Decor Plano a try.
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March 2023 by Executive Image
As a contractor, we send all of our customers to this store specifically!! The Plano location always has great tile in stock, and the staff are very helpful! We send all of our clients to the Plano location and send them to Susan at the Pro Desk if they need any assistance. All of our clients who have visited the store and spoke to Susan for assistance have also notified us as to how great she is.