Frost Bank has received a mix of reviews highlighting both positive and negative experiences. Many customers commend the exceptional customer service at the Park and Preston location, particularly praising staff members like Zack and Alex for their professionalism and attentiveness. They are noted for treating customers with respect, remembering names, and providing help with various banking needs, making clients feel valued and appreciated. The environment is described as welcoming, with thoughtful gestures like offering cold bottled water on hot days. However, there are significant concerns raised regarding the bank’s handling of scam-related issues. One customer expressed dissatisfaction with the bank's response to a lost money claim, alleging a lack of communication and support during the investigation process. This has led to a cautionary note about the bank's reliability in certain situations. Overall, while Frost Bank excels in customer service and personal interactions, potential clients may want to be aware of the reported issues related to fraud protection and claims resolution.
Excellent service. Treats every customer with courtesy. Very professional.
December 2022
Just opened this location and service was FANTASTIC. Very friendly tellers and so welcoming and nice. Thanks!
January 2022
Saved my life! Only figuratively speaking. I needed to make a deposit, and their drive-thru was open until 6:00! Such a blessing! Thank you Frost Bank!
