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November 2023 by CW Johnson
Great customer service even when I ordered stuff online and had to return some items to the store.
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November 2023 by alext2963
No doubt the worst customer service in this store today. Lady name “Angie” with a name tag that said “supervisor” was completely rude. She never said hello, never looked me in the face, talked so fast and low toward the register so I couldn’t even hear or understand her! The other lady had to turn from her register and tell me what Angie was saying! Never even thanked me! This employee needs to go!! I will not return to this location as long as she continues to work here. Just awful! If you don’t like your job, quit! By the way......notice how Harbor Freight doesn't even respond? Shows you what they think of us, doesn't it???
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November 2023 by R D.
False advertisement. Had a sandblaster sign for 10.95. Took it to register and charged 33 dlrs. Brought it up that price was wrong, and they stated that it was overstock wrong. And they were not going to change price.
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November 2023 by horace m
MATT AS A MANAGER WENT FAR AND BEYOND FOR CUSTOMER SATISFACTION, I LIKE HARBOR FREIGHT A LOT! THE VIBE IN SOME LOCATIONS IS NOT VERY WELCOMING, THIS PLANO STORE IS DIFFERENT, PEOPLE HERE IS VERY HELPFUL, I LIVE NEAR THE MESQUITE STORE BUT I WOULD RATHER DRIVE ALL THE WAY TO THIS STORE TO DO ALL MY SHOPPING. THANKS MATT!!
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November 2023 by F Lewis
I like this store but walked in and around around for about 10 minutes and no asked me any questions, so I guessed that I could go to another location and spend a few dollars somewhere else.
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October 2023 by Pc Singh
I bought pack of screw driver I went to return with my receipt in my hand and same item was registered under my phone number and the clerk still want my ID to return the items. HARBOR FREIGHT SHOULD LOOK INTO THERE RETURN POLICY .I asked for Manger then Manager showed up with is attitude . He was not polite he very RUDE RUDE RUDE .I had very bad experience with the clerk and the manager !
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August 2023 by R Lee
I've never had an employee be so gracious that I wanted to and get more stuff...until now. She greeted me when I came in, showed me the flier at check out, and informed me of the upcoming sidewalk sale. Asked if I got the emails and updated my phone and address in the system. Wow!
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August 2023 by Ryan M
We often forget how convienient things are for us here and now. After a few phone calls and some drive time, i got what i wanted with no real issues. Fyi, harbor freight will list a floor model as inventory, but that does not mean they will sell it.
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July 2023 by David Taylor
Super crowded on a Sunday afternoon and they were out of some of their on-sale items. That being said, the staff was on point and very helpful.
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July 2023 by Jacob Brizuela
I needed a compressor to fix a ceiling texture patch so I went to harbor freight tool and I got a compressor that worked great! Sprayed the texture got the texture patch fixed
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July 2023 by T T (EFFIGY)
Good prices but usually busy so there is always a wait.
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July 2023 by Harpreet Singh
Get tools cheaper than anywhere else nice staff
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June 2023 by KN1GHT
They have all the good stuff at the best prices. I used to spend a ton on tools from competitors, after using Harbor freight brands, so far I haven't had any disappointment. Great sales frequently!
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June 2023 by Derek Locker
Always a great place to get a speciality tool or one of the many different tools they carry. I've had some of their tools for 20 years, and they are still going. My big tile saw was the best buy.
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May 2023 by NIKKI TOTERA
Hi, my husband had the worst experience . I've looked at your previews, and I find the same thing. Rude . Rude and Rude . You guys need to find a way to treat customers better . I personally go to Richardson store .
