Hertz Car Rental - Plano North Central Expressway HLE

Car Rental
Hours: Hertz Car Rental - Plano North Central Expressway offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, trucks, and more. Customers appreciate the variety and the quick, hassle-free check-out process. The staff, especially Kelly Quinn, is often praised for being friendly, professional, and helpful. Kelly goes above and beyond to assist customers, ensuring they find the right vehicle and receive good service. Many repeat customers choose this location because of the attentive staff and high-quality service. The overall experience is generally positive, with customers feeling well taken care of and satisfied with the vehicle options and service. However, some concerns have been raised about the business hours and billing policies. Customers are sometimes charged for a full day even if they return the car shortly after hours or on holidays when the office is closed. Additionally, there have been issues with the pickup and delivery services, despite prior assurances from State Farm. Some customers felt pressured to purchase extra insurance, though they declined. Despite these issues, the friendly staff, especially Kelly, and the wide vehicle selection make this location a popular choice for many repeat renters. Overall, it is a reliable place with good customer service, though improvements in hours and billing policies could enhance the experience further.

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1. Plano, Texas