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January 2024 by Steven Dickson
This is a great place, with a wonderful staff. The renovated room is clean and bug free. I've made two requests to the manager. Both issues were resolved immediately with kindness.
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December 2023 by Vivendramani Jayabalan
Bed bugs and roaches! DO NOT book this hotel!! We were initially given a room that was bed bug infested and roaches all over place. My wife had severe rashes due to bed bug bites and had to rush to the urgent care late in the night. There was no one available to address the issue late in the night and we had to stay in the same room. The next day we requested for cancellation and mentioned that we can share all the details for the cancellation along with the required proof/documents but the staff mentioned that there will be no refund for the cancellation irrespective of any reasons. They provided provide another room the next day and we had no other option but stick to this hotel. The room that we moved to was extremely dirty. Food wastes all over the place dried up and permanent drug/smoke smell (in the whole room including the furniture and bed) and rotten rat smell all over the refrigerator. The bed sheets were only changed and nothing else in the room was never cleaned by the cleaners. The property coordinator herself was surprised to see how dirty the room was and she had to clean the floor. In spite of cleaning the smell lingered in the room. We had to buy cleaning solution, cleaned the whole of kitchen and refrigerator, used room freshener which did not help and the rotten/dead rat smell just remained in the room. We had to store food in the refrigerator which started smelling like rotten rat as well. We requested for cleaning and no one showed by. After constantly calling the manager, the manager came up to have a look and mentioned that they will do the cleaning in half an hour however no one turned up. Worst experience ever! We paid more for the renovated room which is nothing but garbage. Please never ever stay at this place!!
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December 2023 by Crystal Jones
What kind of Hotel they don't answer the phone so what's the reason why they got a phone and cannot answer I don't understand that... That really don't make no sense at all then come up there nobody not in the office... It seems like every hotel is weird. They sure do worry about money all the time but it don't help other people's..
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November 2023 by Christopher
I stayed here for a trip that ended early. It was not as clean as I would have preferred (found hairs that weren't mine, had 2 roaches and numerous spiders as well), beds are much too hard, lamp on the wall was loose, dresser drawers in bad shape, walls were dirty, shower made a screaming noise, and I found a used toothbrush in the medicine cabinet. Mind you, I paid extra for the remodeled room.In addition, no coffee makers or irons provided which is a standard for every hotel I've stayed in. Makes it difficult for those who need those items but aren't staying long term.Also, contract binds you into no refund for leaving early. I lost an entire week's charge, but I had to leave early. Will not be staying again.
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November 2023 by samantha
DO NOT STAY HERE!!! The front desk white lady is rude!! Decided to cancel my reservation because the manager at the Dallas Preston location caught a fit after I poorly rated my checkin In experience and expressed how I had a problem with an unreasonable price increase in consideration to renew my stay. All hell broke loose when I submitted my questionnaire and they decided to blacklist me for giving my honest opinion that they asked for!!!! Why ask questions if you do not want honest criticism to help your business??? The manager at the front desk Preston location was clearly in cahoots with the Plano location manager to have my reservation canceled. What a way to do business in this very competitive market!! Running on emotions and fragile egos! I really feel bad for the actual owners or shareholders of these businesses that actually care or should care. Reckless employees can run the business to the ground. Scrolling down other reviews for this specific location, so many people have posted pictures of roach infested rooms. It would be helpful if management concentrated more on improving these important factors rather than stalking a guest that doesn’t stroke their very fragile egos. A blessing in disguise anyway, I’m thankful that I checked into a more clean, affordable, welcoming and diversified extended stay!I could pursue legal action especially with the overwhelming evidence about how I was treated by the front desk manager at this location. I am yet to decide. She is a liability that will cost the business more in the long run especially because of her unprofessionalism, lack of business etiquette and discriminatory tendencies.Save your hard earned money and look elsewhere, there’s plenty of fish in the diversified, customer & price friendly sea of the Dallas Fortworth Metroplex.racism and discrimination is bad for business and can be very costly to the entire business!!HORRIBLE EXPERIENCE !!!
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October 2023 by Ricky G
Never stay at InTown Suites! EVER!!! There's nothing more than a drug Den and hide out for sexual offenders. The staff are completely unprofessional and rude. They do nothing to accommodate to you at all. From the moment you walk in the door you're met with scrutiny due to the vagrancy that tends to linger. If I could give service no stars I would have. Do not take your family to any of their locations. Corporate is completely unresponsive and there's no way to get a hold of them. Such a shame that they try to portray their locations in a positive light when they're nothing more than unprofessionally ran cheap motels. RUN FOR YOUR LIFE!!!!Noteworthy details: Unprofessional staff at both Plano locations.
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October 2023 by Dr. Jeffyl
This place is the true definition of passing the buck. They promise you the world Until they get their money ..Then you'll never see from them until it's time for your payment. Again, empty promises and lies is all I heard at this place from the people that worked there and can't get anyone to answer the phone. You're expected to pay your rent on a certain day. But The office is only open during the day for 3 or 4 hours Which just happened to be when I was at work every time. So I would have to take Time off from work just to pay these liars. Their proud that their specialty is Exploitation of nearly homeless people. Would definitely not recommend.
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August 2023 by David Barkley
The staff is very nice... HOWEVER the crickets there is AWFUL... they come in and fly all in your room. One night we were asleep and I got up and saw them in the bed and all in shoes and drawers.. I don't understand why they water at night bc that makes them worse.And I also don't understand why they won't at least try to spray.Other than that... I had no issues. But the crickets is why we left it was HORRIBLE!!!!
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July 2023 by Tiara Antommarchi
I’ve been staying here for a few weeks and there is a massive cricket infestation in my room and it’s absolutely disgusting. I’ve had to kill 10+ crickets in the past hour. The hotel staff is super nice but it doesn’t make up for the fact that i’m sleeping by bugs every night.
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May 2023 by Trisha Diane
Lequise was VERY helpful in securing a room for us since our booking we made on the In Town Suites website booked us without having a premium Suite actually available. She was professional, friendly, helpful and kind. We have been enjoying our stay and the property is well managed, clean and quiet. Great location as well with plenty of shops, restaurants and entertainment nearby, including a Freeway. There are vending machines, an elevator and a clean laundry room on site which is a plus. Thanks Lequise! Update: During our extended stay, Tina was so professional, courteous & helpful. She always had a smile on her face and made my Nephew & I feel very welcomed. We look forward to staying again! Thanks Tina!
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December 2021 by John D.
Infested with mold. An extreme level. I had to go to the ER and then follow up with Dr and on numerous medications. The health dept was informed. STEER CLEAR of this health hazard!!!!!
