JCPenney Corporate Headquarters

Based solely on the provided reviews, JCPenney Corporate Headquarters is the command center of the best department store ever. The store has employees who provide outstanding customer service. One customer lost her keys in a store in California. For two hours, other employees said nobody turned in any keys and gave no help. Then, two employees named Anita and Lori jumped into action. They retraced steps, looked on camera, and dug through garbage bins. They found the keys in the bottom of a cabinet. They went above and beyond and kept a positive attitude the whole time. Another customer had an issue with an online order while traveling. A manager named Jennifer checked into the order and contacted the customer. The order did not come in, but Jennifer sent it to another store. A different customer went to a store to retrieve a refund. An employee named Rosie was welcoming and kind. She gave the refund without hesitation. She noticed the customer walked slowly with a cane and offered wheelchairs. Rosie was so kind and did not act like what she was doing was a bother. Good customer service is very rare these days and it is the backbone to every successful business.

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1. Plano, Texas