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July 2023 by Claire L.
I really like this location. Whether I make a large purchase or buy one item on sale, or simply browse, I am always treated the same. For this reason, I always drop in for a browse whenever I'm in this mall. The best thing about this brand is that their sizing is incredibly consistent.
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June 2023 by Annie Chien
It was closed permanently without any notice. Didn't even update here.
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January 2023 by elaine traylor
I really love the clothes here, and often have sales. The location is a bit off, but I like willowbend mall lol. The staff were helpful
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April 2022 by Ray S
Lindsey provided the best customer service I have received and you could tell she genuinely cared about the customer’s shopping experience despite how busy the store was. It’s good to know that great customer service still exist.
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March 2021 by M A
70% off clearance and today is the first Tuesday of the month so for Loft cardholders that's an extra 15% off. So 2 pair of pants and a sweater dress for $35 sounds real good to me.
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January 2021 by Robert Thomas
Daughter enjoys
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December 2020 by Stephani Sendelbach
Nice store as always, but this store is small and they barely had options for regular business black pants. Pettit section is really small too
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October 2020 by Feri Williams
Clean, organized store. Friendly staff and good selection of merchandise.
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June 2020 by Ava Saberi
It is disgusting! I have got several tshirt from online Loft. They smell like alcohol or I dont know what the hell is that. I dont buy it again nothing from Loft! I have had bad experience!?
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January 2020 by Amanda Payton
I am a very loyal LOFT customer, but my experience today makes me question whether that will continue. I brought in a few returns (about $150.00 out of a $500.00 online purchase). I missed the return deadline by not even a week. I asked for an extension due to the holidays, etc. The woman at the checkout said she would ask her manager. She went to the back and the manager didn’t even have the decency or respect to come talk to me, just told her associate to say no. The customer service here was absolutely horrendous. I don’t expect them to bend the rules for me but I do expect that someone will at least have a conversation. Very sad to lose a customer over a $150.00 transaction. I will not return to this location.
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November 2019 by Khat hat
nice place love their clothes!
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October 2019 by lisa moreland
Every associate was super friendly and helpful, and the manager was so professional.
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August 2019 by Dennis Smith
My wife likes to shop here.
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July 2019 by Amita H.
I really love Loft and their designs. I have been buying clothes from Loft for many years. They compliment my body type and I can wear them to work or to a party. I did not have a pleasant experience with this particular store in Willow Bend mall in Plano. On 29th July, 2019 (2 days ago), I visited the loft website at home and saw so much Sale! written all over for purchases online and in store. I had some time in my hands and decided to run to the store at Willow Bend. When I entered the store, I asked the lady at the counter where the sale items (which the website boasted about) were located. She pointed me to an area a little back of the store against the wall and told me these items were on sale. I spent a good 1.5 hours selecting clothes for myself, trying in the fitting room, and repeating this for the rest of the time. Once I was happy with what I picked, I went to the counter to checkout. While scanning my clothes, the counter lady (different one than the one who initially spoke to me) told me that two of the tops were full price! I was upset to hear that and I told her that I picked them up from the side of the store where all the sale items were, for which she responded, "Not all items there are on sale". I was like, what?!! She did not have an answer. I told her this is misleading to customers for which she still remained quiet. I mean I spent 1.5 hours of my precious time browsing and selecting clothes thinking I am getting a discount and then I had to drop them as I did not want to pay the full price on them. Is this a way to fool customers? So they just end up buying them anyways as their heart was set on it? I was upset and felt cheated. Very disappointed with Loft customer service
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July 2019 by Helen Fan
The store is clean and tidy, it's ok, you can find a better price at their online store
