Medical City Plano is a full-service, acute care hospital known for delivering high-quality care. Patients report having great and amazing experiences, with many describing their care team as outstanding, incredible, terrific, and awesome. The nursing staff is frequently highlighted as incredible, with specific praise for their kindness and for making patients feel seen, cared for, and empowered. Doctors are described as great, patient, and very kind, making patients feel as if they are visiting a friend who truly cares. Reviews note efficient and kind care from the emergency room through hospital stays, with particular appreciation for the night shift. The food was also noted as good. While there is an acknowledgment that, like every hospital, experiences can vary, the overall sentiment is very positive, with staff making difficult situations into positive experiences. The hospital houses a Level I Trauma Center and other specialized care centers.
Great experience!! Nurses and doctors were awesome!!
September 2026
A bit long in the ER but I get it... Patience is needed... Travis (the 2nd CT pelvic scan) was very attentive and kind... He kept a hand near to make sure I didn't fall again... The first CT scan tech was great as well... All in all a pretty good experience
September 2026
The staff was the highest level of care you can ask for on 6th floor spine surgery. I couldn’t have gotten better care at home. The doctors and all staff from meals to nurses PT and all the doctors I saw they were all phenomenal. A++++ hospital.
