NTTA Customer Service Center - Plano

Hours: The NTTA Customer Service Center is known for its exceptional customer service, with many customers praising the staff for their kindness, patience, and attentiveness. Customers have consistently reported positive experiences, with the staff going above and beyond to assist them in a timely and efficient manner. The center's employees, such as Nikkia, Sherry M., and Jose Dominguez, have been particularly commended for their excellent customer service. They have been described as helpful, polite, and super attentive, taking the time to thoroughly address customers' questions and concerns. One customer even went so far as to say that the staff member who helped them, Annique McClellan, is "an angel" with unmatched patience. However, not all experiences have been flawless. Some customers have reported issues with unexpected fees and a lack of responsiveness from the phone representatives. In one instance, a customer was unable to resolve a problem with their account and felt that the staff were not as helpful as they could have been. Overall, the NTTA Customer Service Center appears to be a reliable and customer-focused organization, with the majority of reviews praising the staff's dedication and willingness to assist. While there may be room for improvement in certain areas, the center's strong reputation for excellent service is well-deserved.

1. Plano, Texas