Plano Sewing Center is a friendly and helpful business that specializes in Baby Lock sewing machines. Customers praise the staff for their great service, advice, and tips, especially when purchasing machines or accessories. The store allows customers to practice on machines before buying and provides quick, easy solutions for issues like changing needles, with staff recommending the right products for specific needs. Although they do not stock every part or repair all brands, employees are kind, knowledgeable, and willing to assist by suggesting alternative shops or solutions. The cozy, family-like atmosphere and attentive customer service make it a trusted place for sewing enthusiasts, whether they are beginners or experienced bag makers. Overall, the store offers helpful guidance and quality products, fostering a positive shopping experience.
I called looking to get my Berina repaired and was told they weren't trained on this brand. The gentleman was so kind and referred me to a shop who could assist me. What great customer service! Thank you.
September 2025
Polite, prompt and very customer oriented. I’ve been a customer for years.
March 2025
Yesterday, I purchased my first serger from here. Prior to making the decision to purchase, they allowed me to practice on it to ensure I knew the features of what I was buying. The service is great, with Lori being so helpful! Highly recommend!
