Public Storage in Plano offers a smooth and convenient storage experience with options for free, no-commitment reservations. Customers can use the online eRental to skip the counter and go straight to their unit. The facility provides clean, drive-up units and useful amenities like a vending machine for bills and locks. The staff receives consistent praise for being awesome, helpful, knowledgeable, patient, and for providing great customer service. They offer personal attention and are noted for going over and beyond to assist clients, including following up to ensure a great experience. This excellent service is a key factor in customers planning to return. While the process is generally described as smooth and the best, some feedback suggests being mindful of potentially misleading website information regarding unit sizes. Overall, Public Storage is positioned as a reliable choice for storage needs, providing an on-time opportunity with availability when needed.
