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October 2025 by randall scott
Reasonable price and professional installation at my home. Would use them again without questions.
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October 2025 by Devon Chewning
We had a great experience with Safelite from making the appointment to picking up our car when it was done. The process was easy, and they explained everything when I dropped the car off. We would use them again.
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October 2025 by Christian Loter
Faulty Glass, Terrible Warranty, and Zero Accountability
I will never use Safelite again. The windshield they installed was faulty from the start, and less than two weeks after installation it already had rock chips—something that has never happened so quickly with any other windshield I’ve ever owned. Now, only a short time later, the glass is lifting up and has noticeable air leaks, making it unsafe and poorly sealed.
When I contacted Safelite about it, they refused to replace or repair the windshield because of those small chips—using that as an excuse to void their so-called “lifetime warranty.” That’s nothing but a loophole to avoid taking responsibility for bad materials and poor workmanship.
It’s ridiculous that a company of this size hides behind “policy” while ignoring obvious installation defects. The glass was clearly low quality and improperly installed, yet they expect customers to pay again for something that should have been done right the first time.
Save yourself the time, frustration, and money. Do not trust Safelite with your vehicle. Their warranty means nothing and their customer service will not stand behind their work.
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October 2025 by Kelsey Hill
I scheduled a windshield replacement mobile appointment. When they arrived, the replacement glass was damaged and couldn’t be used. The next available reschedule appointment wasn’t until 10 days later. When they came out the second time, the replacement glass was once again damaged and couldn’t be used. The next available appointment was another 5 days later. On the 3rd reschedule, they were finally able to replace my windshield. What was meant to be an easy replacement turned into half a month long ordeal just for a windshield replacement. I was able to get some compensation for the inconvenience, but took time to get a hold of someone in order to do so.
It seems their process for checking glass before it is picked up for jobs needs improvement. I also think having to wait as long as I did for another appointment when it was at the fault of Safelite was extreme.
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October 2025 by Kim Pabalan
I'm so frustrated with this company. While on vacation driving from Texas to California we got a Crack in our windshield. We went through our insurance company to schedule the replacement. Everything seemed fine after the technician replaced the window. But apparently when calibrating the windshield, checking to see if the speaker for the wireless calls still works is not part of the process. I hadn't noticed until a couple days after the fact when someone called that no one could hear me anymore when I picked up the call on the car. I called to schedule someone to look at the car when we returned home. The technician from the Plano office said he
couldn't fix the problem but that either he or the office would be calling me to schedule a time to bring the car to the shop. MULTIPLE weeks of calling and no one ever got back to me. Finally the customer service rep said she was going to escalate my problem to the supervisor. Well a couple days later I finally get an email back from Stephanie from the Reseda, CA shop requesting a picture and saying her technician didn't report any damage when he did the replacement. Of course he didn't. The window is fine. Like I said I'm guessing checking if the calling feature is still functioning isn't part of the process. Anyway two weeks now and she or whoever this Andrea person is she copied on to the email haven't had the courtesy of calling or emailing me back. This has been going on since the end of July. The communication with this company is a joke. If you have a choice, go somewhere else for a replacement.
*Edit to add someone responded to my review two weeks ago. I did what they said in their response and STILL nothing. I don't know if the insurance company can help me reach them but that's going to be my next try.*
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October 2025 by Nikki Ticzon
A golf ball hit my windshield, and I was able to schedule service for the next day! Highly recommend doing things online. The technician was very communicative and called me prior to arriving at my house and once he was finished. I was at work, so this gave me the peace of mind I needed.
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September 2025 by Caitlyn Aranda
Had such a great experience at this location. I had an appointment at 8am to replace my cracked windshield and was running behind due to traffic. I called the safelite number and the operator on the phone was able to move my appointment to 8:30 which was perfect. I showed up and was greeted by a kind man working the front desk. He checked me in and collected my payment. He offered me coffee and water while I waited. It took them an hour and a half to replace my windshield and recalibrate it. The technician was great and my windshield is perfect!
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September 2025 by Tim Myers
Terrible company. I setup an appt and the technician was to be here between 12 and 5. About 3 he calls and leaves an unintelligible message. I call back and ask him to text like I asked in the original appt setup. He called me back anyway to tell me he had two jobs and was very busy. It would be later that night. I spent all afternoon waiting on this guy not getting any of the things I had to do done. Apparently, they cannot properly schedule their time and think nothing of yours.
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September 2025 by Kevin Mckee
Very poor Communication on the part of the location and Safelite as a whole. It’s hard to get in contact with anyone to address, concerns, issues and appointments. Also very little communication on the day of the work, had a 9 o’clock appointment dropped it off at 8 AM wasn’t finished at 6 PM. No one called, texted or emailed that it would take longer and even provided more time with the vehicle for them to stay on schedule.
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September 2025 by Shelli Little
Great service. Very quick & honest tech
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September 2025 by Cornelia Parton Hill
Satellite is #1
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September 2025 by Donameche Woodard Jr
Safelite replaced my windshield a couple of days ago and done an amazing job. Daron was great they came to my home and he was finished in under the estimated time that they said it would take. My windshield looks amazing thanks to Daron and Safelite in Plano.
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September 2025 by Mike Kuzenski
Was a mess.
I was told to bring it in on Saturday morning and it would be done that day.
At the very end of the day Saturday I got a call saying the replacement window had damage so I needed to leave vehicle over the weekend. I agreed but only if it could be done early Monday morning and I pick up by lunch Monday. He agreed.
Monday I called 8 times and had the corporate contact send an email”elevated” email before I finally drove up there at noon.
I asked why nobody was answering phone and was told “sorry I’m the only one here” then when I told the person I was promised my vehicle early that day, he said it hadn’t been started and didn’t know when it would.
Total and complete lack of customer service. Super disappointed in Safelite.
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September 2025 by Yusuf Alasmar
Came here to replace my windshield, waited 3 hours, then they tell me that they cannot recalibrate , and I need to go to the dealership. Why not let me know ahead of time, you don't have the tools to recalibrate? So I can just replace it at the dealership and do it all at once, poor communication.
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September 2025 by Danielle Canfield
The gentleman at the front was thorough, explaining the process and what to expect. I had a small nick in my front windshield that needed repaired. He let me know that Dallas (?) would be out shortly and get it taken care of. He was right. The technician came to meet me in the lobby, said to please give him 20-30 minutes, and ensured I knew what to expect(if everything was explained to me). Within that time frame he returned, handed me keys and took me out to my vehicle to show me. Excellent and fast, with great customer service. I would definitely recommend. 💯👌🏼 Thank y'all!
