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January 2024 by Nick Adam
I stayed in 2 different rooms here. The first room, it was dirty and the curtains were missing. Even the shower curtain was missing. Someone stayed in the room above me and it sounded like elephants were stomping around all night, and I could hear the people in the room next to me as clearly as if they were in the room with me. The ac unit temperature settings didn't work and it was either blasting full sauna level heat or you had to shut it off and be cold. I paid extra to get a different room on the last night and, while it was a little cleaner, the curtains in the windows were all torn to shreds and there was someone in the next room, who was likely on drugs, yelling at themselves all day and night. They woke me up at 3am and then again at 4, 5, 6... I had asked if I could get a different room away from them but was denied. The gym had some old weight stack that looked like it came out a garage sale and was missing the ability to attach anything to it, so it was basically just for show and.wasnt useful for anything. I wasn't allowed to use the hot tub because the weather was cold, which is kind of when you would want to use a hot tub. Seems like a great hotel if you are on drugs or messed up somehow, and looking for a place to lay low. For anything else I would avoid. I moved to a much much nicer hotel south down 75 which cost a whole $10 per night more but was infinitely better.
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January 2024 by Izzy Singleton
Very nice hotel with breakfast and clean rooms. The staff obviously cares about this place and its residents. I want Mehek to be my best friend.Great place- with that being said be careful to confirm price of room/ price of staying an extra night. Rates vary and you should confirm with staff the price of an extra night before booking…Rooms: Clean and actually spacious with lots of amenities.Safety: Felt safe
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January 2024 by Jashan Bariar
I stayed with my friend hereAnd the front desk MEHAK ?such a nice girl. She greets with the smile. Breakfast is good. Housekeeping staff is also very good. Rooms are properly cleanedI’ll recommend this hotel to all??
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December 2023 by artel dyer
I originally started out staying in another hotel on my visit to Texas that was filthy and disgusting and I made the decision to check in at the SureStay Plus in Plano and it was honestly one of the best decisions and experiences I had on my trip. The staff was amazing and helpful, the room was clean and spacious and the breakfast was excellent. I also appreciated the hotel's location to the freeway which was literally 5 minutes away. I would highly recommend this hotel for the customer service, cleanliness and overall amazing value that this hotel provides.
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December 2023 by Mark Hargrave
Booked a last minute stay without doing much research. This hotel FAR exceeded my expectations. Mehak at the front desk was amazing. She provided friendlier and better service than most of the 4 and 5 star hotels I've stayed at. Rooms are quiet, very convenient location, and every staff member seems to genuinely care about your stay. Thank you Mehak!
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December 2023 by Brian Bowes
Front desk staff, Mehak, was very accommodating and took care of us during our stay. She went above and beyond to make sure our stay was delightful. Rooms are clean and well maintained. Will definitely come back!
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December 2023 by Aaron Buck
The SureStay Plus by Best Western in Plano has far exceeded our initial expectations! The rooms are a comfortable size and are very clean! The staff goes above and beyond to make everyone feel welcome and to help each guest feel like they are at home while away from home! They serve a large selection of delicious food and juices at breakfast every morning! This particular hotel is even pet friendly for those who are traveling with their four legged family members and service animals! We will definitely stay here again and will recommend it to anyone we know who will be needing a place to stay in Plano, TX in the future!
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December 2023 by Emma James
Stayed here twice now both times were over a week. It is spotless, well run, good size rooms, outstanding staff (yes really) and close to a Denny's, buffet and Korean restaurant. It's a Uber to most places only 5 min away. Don't stay at the Baymont across the way, book here, world's apart.
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November 2023 by Mir Ali
the listing showed nice pictures and good reviews; it was anything but. walking into the lobby gave off a low-rent vibe and had an odor. the front desk worker was really nice when we checked in. The fridge in the room had a broken seal where our food could've went bad. Additionally the sink was draining very slowly. A maintenance worker was sent to fix these issues and he was very helpful in doing so, but he had limited tools likely due to the cheap owner. Then we realized the bathtub was clogged. By this time it was very late and had to sleep. Kumar offered a room change in the morning, but it would've likely been the same. We contacted Expedia and left as soon as possible. This place is another cheaply renovated hotel that charges premium prices for stays.
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November 2023 by Raj Kumar
Stayed in BW Sure Stay when I visited the Plano balloon festival. The room was well maintained. Service was good. The receptionist was friendly and helped us with our requests. Overall, I had a pleasant stay. Complimentary breakfast was good and hot coffee was served whole dayNearby activities: Plano Ballon festival
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September 2023 by Maria Guekova
Needed an affordable place to stay for a few days and found this online. Very happy with our stay here! Called the hotel directly to reserve rooms, reservation was smooth and our request for 3rd floor rooms was readily accommodated. The hotel is a few blocks away from the highway and we didn't have any issues with traffic noise, nor with noise from other rooms, slept very well there! The hotel is very nice looking inside. Rooms are spacious; in the two queen beds there is a sitting area with pull -out couch that can easily accommodate another person to sleep. Nice kitchenette area in the rooms with coffee maker, microwave and small refrigerator. Rooms were somewhat old but clean, mattresses comfortable. Good breakfast including scrambled eggs and some other cooked item (biscuits and gravy, bacon, sausage) depending on the day. Some minor issues like broken bathtub stop (didn't care since we were only using the shower, which was working very well), "old" smell inside (most went away when I left the window open for a while), some slightly stained (but clean) towels. We requested no room service for our stay, just asked for additional toiletries, etc. for our rooms as needed, which were readily provided. There is a security deposit of $50 per room (per stay), which was refunded with no issues. Management seems to be at the front desk most of the time; very helpful and responsive. We had minimal interactions with the rest of the staff but they were all positive. Would stay there again!
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September 2023 by Virginia Brooks
I absolutely recommend you stay here, especially over the hotel next door.The place is so clean, the rooms are so cozy and comfortable, the bed was so soft and smelled so fresh.The gentleman at the front desk was absolutely amazing, he was extremely attentive and helpful. All the staff were incredibly friendly, helpful and nice.The hotel itself is very clean, bright, welcoming and smells wonderful.I highly recommend, 10 out of 10 stars.
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September 2023 by Helen Griffin
All these comments in here that say this place is nice, clean, and good location are bots! This place is so ratchet and that's putting it nicely. And MR. KUMAR is a rip off. I don't know who's more sneaky, him or a snake. This place is not up to par to any code but the code of shutting down. Any hotel sites that still promote this place is just as deceiving and can't be trusted. Old mattresses...that hurt your back make it so uncomfortable. Essential things like hot water are not available. SLEEP IN YOUR CAR BEFORE YOU GO HERE! I am notifying bbb about this establishment. I meant to add that if you are not going to provide a refund then it's no need for your apologies. Plus, you were supposed to call after you came in to work and never did. Maintenance must be taking a month vacation. The water has been out for some time now.
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September 2023 by jlaj24
First off I have to say Jaclyn N is amazing. I can't say enough about her hospitality. My wife spoke with Tommy over the phone and he was very friendly and welcoming. The service here is awesome and they genuinely care about the guest even down do their pets!
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September 2023 by Onnie Arredondo
Website pics were promising, but upon arrival, we were disappointed... front desk service was good but we will not staying here again. The facility is supposedly NON-SMOKING, yet the hallway smelled of cannabis, and my children unfortunately witnessed a drug deal by the pool. The rooms are ok if your just needing a place to sleep but the odors are overwhelming.
