Tom Thumb is a grocery store located at 3100 Independence Pkwy in Plano, TX. The store is described as clean, organized, and having a friendly and welcoming atmosphere. Many reviewers note the friendly staff and great customer service, especially in the pharmacy. The store offers Grocery Delivery, DriveUp & Go™, and an Order Ahead service for the bakery and deli. The business features several departments including a pharmacy for immunizations and prescriptions, a bakery with custom cakes and cupcakes, a deli with party trays, and a butcher block with meat, seafood, and sushi. The produce department is noted for having better quality produce and food compared to other supermarkets, with foods described as tastier. Customers appreciate the consistency across locations. Some reviewers find the store a bit pricier than others but recommend signing up for rewards for discounts. A few negative comments mention rare pharmacy delays, occasional issues with automatic donations at checkout, and isolated experiences with impatient staff at the customer service and payment areas. Overall, it is a well-liked grocery store for its quality, service, and variety.
Used to be great. Now they barely have cashiers. Seems like they are trying to move to self checkout. No way. People need jobs and they are not lowering their prices to compensate me being a cashier.
October 2025
Can't use phone for my app inside .. service is terrible but customer service is good
October 2025
They always get my orders right, or fix mistakes promptly!!
