Tom Thumb in Plano, Texas, offers a convenient and friendly shopping experience. Located at 3945 Legacy Dr, the store features a well-organized layout with wide aisles, making it easy for customers to shop quickly without clutter or jams. The produce section is full of fresh and well-displayed items, and the store boasts a good selection of milk and eggs. The bakery provides birthday cakes, custom cakes, cupcakes, and more, with friendly staff like Janet delivering excellent customer service. The deli offers a variety of party trays and platters, and customers can place orders online ahead of time. The butcher block has a good assortment of meat, seafood, and sushi trays. The pharmacy staff are helpful for immunizations and prescriptions. Customers appreciate the helpfulness of staff, especially when resolving issues like lost phones. The store is praised for its cleanliness, in-stock items, and easy parking. Overall, Tom Thumb provides a pleasant shopping environment with attentive service and a broad range of products to meet grocery, bakery, and deli needs.
Service getting bad. There are hardly any check out clerks. At customer service center always a wait feels like wasting time.
August 2025
Janet from the bakery deserves recognition for being super kind. She went out of her way to help me 10 out of 10 customer service and she deserves a raise.
August 2025
Went to renew truck registration, and Helena at the service desk was super helpful and nice! 😊
