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April 2024 by Alex Stine
Walked around the store for at least 15 minutes before being assisted. As someone who is blind, I found this store to be unbelievably short staffed to the point why I am unsure why they would stay open. Not okay, I will never be back.
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March 2024 by Jatin Patel
After remodeling and re-org of isle it is very easy to find out grocery. Sometimes lines are long at checkout.
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February 2024 by Jason zhao
Fresh sushi. Tastes delicious
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November 2023 by John Thompson
Nice grocery store with friendly people. It's not too crowded like the new HEB and I like the gas rewards.
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November 2023 by Lisa Koci
Unbelievable. I came into this store for lab work and decided to do my shopping there because it looked great and there were so many people stocking and lots of product. Unfortunately when I got to the register, with my $300+ order, there was one cashier. One. I get call outs but when there are 12 ppl stocking, it makes no sense to have only one cashier. The manager was calling employees back to the office the entire time I was shopping. Maybe that should have waited so their were enough team members to take care of customers. And as the lovely handicapped lady was ringing me up, the supervisor walks away to help somewhere else. Thanks Bobby. I left my cart and all my items at the register and walked out. I will not shop here again because it doesn’t help to have all the product in the world if there is no one to help you at check out. The managers need to make sure that the customer experience is great all the way through. They failed today.
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September 2023 by Timothy Chen
Overall great store, really nice local place close to homes here, not too crowded, and still has all the stuff you need
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September 2023 by Regina Wallace
Stopped in for just a few items and it's so sad. Out of many of the sale items. While checking out the cashier never even acknowledged us. Customer service is definitely not a requirement here anymore :(
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September 2023 by Brian Abram
I got a craft beer that was normally $11.99 for a 6 pack that was reduced by $4 by my reward card and then half off that price!
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August 2023 by Davis John
Staff, parking, product quality, and other services are excellent. The only reason I haven't given five stars is due to slightly higher prices (if not on sale).Local stores like Walmart and HEB are more competitive with their pricing, and you will spend marginally more on a full grocery run unless curating your item selection around what's discounted.I I've been coming to this location for many years, and I have nothing but the highest regards for the staff. There are always friendly, kind, and helpful. It is a unique value added that they recognize me as a local & go out of their way to create good rapport. Tom Thumb's staff & and convenience elevates the shopping experience relative to their competitors.
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June 2023 by Aparna Tiwari (The wandering foodie)
Nice grocery chain. Not very crowded and things are well spread and organised properly . You will get everything what you need . Bakery, veggie and cheese sections are pretty good . Very fresh . Also the salad section is good. They dont have much in pure vegetarian or vegan options otherwise a good place to get your groceries done.
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June 2023 by Faye S
I stopped into Tom Thumb look at their plants this morning. I was drawn in by the ones they had sitting out front they were so very beautiful. Their plants and flowers were therapeutic for me. Jabare was the cashier who served me. Jabare was kind, professional and very efficient. The right person to have greeting and serving your customers first thing in the morning. He stop doing another job to come serve me most employees act like they don't even see you and will continue to do what they are doing. Forcing customers to wait or leave especially if they are in a hurry. This happens at all business. I hope Jabare really like this shift and it works well for his life. Happy employees do surperb work Jabare sure did ?. I like the store's self serve registers my items were from the Floral Department so they didn't have barcodes on them for scanning. I enjoyed my visit and wish I could have taken home all of the flowers and plants?⚘????????that helped me ?today. Enjoy your visit soon ?!
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June 2023 by Cindy Z.
I was put through hell at this store and not the first time.They got a horrible new store manager named Bailey who is horrible. The customer service only gets worst. They never have any decent help. The one old blond woman is very nasty and she does not even move. Bailey does not care. She is the worst manager yet.
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June 2023 by Jason Spyres
Almost any store can sell you milk, cheese, cereal, etc. What I value about Tom's Thumb is the extra little things they will do for a customer. I was looking to get some no caffeine Coke zero (not diet coke, there is a taste difference). I saw it at another store one day, and they only had a few twelve packs and not a good sale price. I walked into Tom's Thumb, and saw the soda was on sale, and a guy named Rusty (maybe Dusty?) who worked in the soda department was standing in the aisle stocking. He asked if I found everything, and I mentioned I wish they had the no caffeine coke zero, and how hard it is to find, and with the sale they were doing I would load up.He asked how many I wanted, explained the truck came in Tuesday, and the sale ended Wednesday, and he could order as many as I would like and hold it for me. If I picked it up by Tuesday night, I'd get the sale price. Then he told me the hours he worked, and said come in any time Tuesday night, and he'd give them to me. It all worked out. He then said if he could ever do the same thing for me, to just let him know.That's customer service, and something I love about this store!
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June 2023 by Trung Nguyen
I was gonna write a lengthy review… Just want to keep it short: Never buy fried chicken, there! The guy kept digging searching for pieces at the bottom of the tray (dried/dark/small), while the top pieces looked fresh!KFC is much better: $10/8pcs.
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June 2023 by Dawn Gill
Absolutely love getting ink from The Plague! Her line work is top notch. I have had 5 tattoos done and can't wait for the next one! Thank you Plague! ? ?