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November 2023 by Tina M.
This location has a Rat problem. It always smells like dead Rats! I home my things are not picking up the smell. I will be moving in January.
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November 2023 by Maul Porphy
The manager is a great person. Helpful and accomodating.
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November 2023 by Ahmad Amenk
They steal money from your account. Be careful.
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October 2023 by Saidul Islam
Very helpful. I hired 2 guys for moving. Very nice and helpful.
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October 2023 by Tom White
Always friendly folks behind the counter which seems to be an exception with a lot of U-Haul stores that I've been to over the years. Especially enjoy interacting with the young lady, always as nice as she is beautiful!
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August 2023 by Kaytlyn
First of all, the employee who helped me was AWESOME. This is purely so that poor guy gets relief. Not that he complained AS HE SHOULD. But there is NO AC in this store!!! This poor employee was LITERALLY POURING sweat. How awful of a company to not care about their employee like that. UHAUL NEEDS TO STEP UP. Insane they abuse people like this. Employee? Great. Company? TRASH.
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July 2023 by Sally Sneed
I don't even want to give this location one star!!!! I've rented at this location before, years ago. I came to the location on Alma dr. and the property has trash and debris all over the property grounds. I figured that I'm not needing to move in right away I'm gonna come back in about a week and see if the trash has been addressed. I come back this afternoon, didn't even stop!!! The same nasty trash and more is still blowing all over the property. A WEEK LATER AND NOBODY HAS CARED ENOUGH TO CLEAN UP THE PROPERTY!!!! I figure if they don't care about their curb appeal, they definitely won't care about my personal belongings. SO DISAPPOINTING AND DISCUSTING....
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July 2023 by Kaytlyn G
First of all, the employee who helped me was AWESOME. This is purely so that poor guy gets relief. Not that he complained AS HE SHOULD. But there is NO AC in this store!!! This poor employee was LITERALLY POURING sweat. How awful of a company to not care about their employee like that. UHAUL NEEDS TO STEP UP. Insane they abuse people like this. Employee? Great. Company? TRASH.
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July 2023 by Shayani Gujarathi
Just a tad bit clumsy with their bookings.. we booked a large truck way ahead of time but they could not provide it on time and we already had short amount of time frame to shift the stuff so we had to compromise in taking the small Uhaul and that resulted in having to make multiple trips from old house to new one.
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July 2023 by Katherine A
This one star isn’t specifically just for this location, but to the whole company! They do not care or have empathy towards their customers.My husband and I booked two uhuals. Both to be dropped off in McKinney. Well when it was time to drop off, we were notified that one was supposed to be dropped off in Plano and the other one in Dallas (50 minutes away from us). The lady tried to blame us for picking up the location since “we did it online.” We specifically booked the big uhual to be dropped off in McKinney. So now my husband has to drive all the way to Dallas and Uber back here to drop off the small one. Which when I booked the smaller one (in person) the guy up front told me I could drop it off at any McKinney location. Well that wasn’t true, because they need me to specifically drop it off at plano, which isn’t a problem because that location isn’t far like the Dallas one. It seems they just randomize your location based on what future customers need. They seem to only care before you pay and then after they dismiss you. I called this location specifically and asked if they can give us enough time to drop it off since now my husband has to go to Dallas and they said no. I explained my situation to the guy and he did not care one bit. So now we are getting charged $40 TWICE because they changed our location. He also stated that his “uhual system” was down so he couldn’t help! Wow, I’m so mad and disappointed.This move has been stressful enough for us, every uhual employee seemed to not care. Please do not give them your business.
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July 2023 by Let's Love again
I'm angry they charge me for a full day for being 15 minutes late and I put their truck pass the gas line it was on in the beginning I will never rent from U-Haul again
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June 2023 by Darshil Shah
I rented a U-Haul from this location. I wasn’t told to verify equipment information by the counter staff and now I am OVERCHARGED FOR MILEAGE. Called them and they said there’s nothing they can do. Bad customer service. Please BE CAREFUL while renting from here.
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March 2023 by Yelper Y.
PROS -convenient location for us -always has the trucks ready for rental even day of -this event was relatively smooth process CONS -do not agree with the gas charge policy, way too expensive -nobody gives you at least a quick tutorial on the trucks. for example, there is a tow option inside that says just need to disable, nowhere does it say how you know it's enabled/disabled or not.
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January 2023 by C McKenzie
Counter staff was meh. I was overcharged on mileage. Will be disputing. Other full-service locations were much better and they had chairs for people with mobility disabilities. Also, no automatic doors for people with disabilities.
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January 2023 by David Kohout
I’ve had varying experiences with U-haul over the years but after the excellent above and beyond customer service I experienced at this location from Troy, I have a new appreciation for U-haul and their services.Troy was awesome! The Store was about to close and I had a 24/7 pickup and found the instructions to be a little confusing so I went into the store with minutes to spare before they closed for the day and Troy was more than helpful and got me taken care of.I’ll be sure to visit this location again in the future!
